We are brave, we are ambitious, we are honest, and we are Citizen! As one of the UK's most trusted social housing providers, we own and manage 30,000 homes across the West Midlands and by 2023 we will have delivered at least 2,600 new affordable homes. We are passionate about our social purpose, and as an anchor organisation in the West Midlands we offer homes for affordable rent, outright sale and shared ownership across the region. Our ambitious and exciting 2020-23 strategy is built on our purpose that ‘Home is our foundation for life’, and in it we’ve made three core pledges and set out seven focused objectives to ensure that we help our communities, and the people in them, to thrive.

Reporting to the Chief Executive, this is an opportunity to ensure that we are consistently the best landlord that we can possibly be. Our new COO will have a significant strategic impact across a broad housing agenda by leading experienced and dedicated teams across customer services, housing services, property services, strategic asset management and repairs and maintenance. Alongside leading the largest combined team within Citizen, and providing efficient and modern services, the COO will be a core member of our strategic Executive Leadership team, contributing to our future direction, development and success.

We work at pace, and we want a results focused leader who will form strong partnerships and thrive in our inclusive and empowering culture. As an inspirational and highly customer focused leader, your career to date may have progressed in another sector, although what is certain is that you’ll share our passion for social housing and bring skills which will make a positive difference to our communities. Highly people focused, you’ll demonstrate the extensive emotional intelligence required to lead and influence change, improving already high performance standards in a complex, multi-stakeholder organisation. 

If you share our considerable ambition and determination to provide homes that are a foundation for life, please download the candidate pack by clicking on Apply

For a confidential conversation, please call our advising consultants at GatenbySanderson: Nick Roberts on 07393 013697 and Simon Wing on 0207 426 3976.

The closing date for applications is 9:00am Monday 8th February 2021.

At Citizen we are committed to diversity and inclusion, encourage flexible working where appropriate and positively welcome applications from everyone.