Visiting Scheme Manager

Location
England, Surrey, Walton-On-Thames
Salary
Up to £17855 per annum
Posted
14 Jan 2021
Closes
28 Jan 2021
Ref
R0004570
Contact
Clarion Housing Group Ltd
Seniority
Officer
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP

Salary: £17,855 per annum

Location: Walton on Thames, Manor Place

Hours: 30 hours per week

Contract Type: Permanent

We are currently recruiting for a Visiting Scheme Manager to manage our property at Manor Place in Walton on Thames. The position is a lone working role with support from a Regional Manager, Head Office Team and a Training and Support Assistant.

Manor Place consists of 53 retirement properties in landscaped gardens and grounds. The communal facilities at the scheme include a residents lounge, kitchen, laundry and scheme office with reception area. There is also underground parking at the scheme.

The role is customer facing and varied, you will be responsible for supporting residents in maintaining their well-being and independence and support the delivery of quality property management services, which respond to customer and business needs.

You will oversee the general management of the building and grounds including organisation of repairs and maintenance of external communal areas, along with the structure of the building. You will also monitor our gardening and window cleaning contractors to ensure they are delivering services in-line with the required specification.

You'll be dealing with generic leaseholder matters including lease and property queries, customer complaints and any general enquiries that may arise.

We're looking for someone that has a 'can do' attitude and able to manage their own workload independently and able to empathise with the resident age group - typically 60 plus.

The ideal candidate will have;

  • A general understanding of building maintenance and repairs.
  • Excellent communication skills.
  • The ability to develop and nurture good working relationships with residents, contractors and clients.
  • A general knowledge of leasehold property would be beneficial but not essential.

You must be self-motivated and be able to demonstrate excellent organisational and interpersonal skills. You will need good customer skills and have a proven track record in providing services to those with a support need. Above all we are looking for someone with a patient and caring personality and a commitment to service excellence.

This is a fantastic opportunity to utilise your extensive skills and experience to really make a difference.

If this sounds like an opportunity you'd be interested in, we look forward to hearing from you.

Closing Date: Thursday 28th January 2021 at midnight

For further details on this vacancy please click 'apply'.

You can download the role profile here - Visiting Scheme Manager

This post is subject to an enhanced Criminal Record Check Clearance.

Grange

Grange Property Management is a proud subsidiary of the Clarion Housing Group, providing all aspects of property management within the retirement, residential and commercial sectors.

With over 30 years in the business and more than 6,000 properties under management, our team of highly adept property managers give exceptional service tailored to our clients' needs, from estate and apartment block management to the management of large mixed tenure developments. We work closely with resident management company directors, commercial landlords, right to manage companies, housing associations and developers - we understand what our customers want and how they want to be dealt with.

Our business is unique in that 100% of our profit is returned through Gift Aid to Clarion Futures who deliver life changing initiatives to those who are the most in need.

We are committed to providing exceptional customer service and every employee shares in our core values of transparency, effectiveness and approachability.

Your property in safe hands.

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