Resident Scheme Manager
Salary: £15,897 per annum
Location: Reigate, Wraymead Place
Hours: 35 per week
Contract Type: Permanent
We are currently recruiting for a Resident Scheme Manager to manage our property at Wraymead Place, Reigate. The scheme has 39 properties which include one and two bedroom flats. The communal areas include a resident's lounge, hair salon, guest room, scheme office and communal gardens. The position is a lone working role with support from a Regional Manager, Training and Support Assistant and our Head Office Team.
The Scheme Managers accommodation is a two bedroom flat located on the second floor of the building. Individual Scheme Managers are each responsible for their own bills (Council tax, Electricity, TV Licence, Personal Phone, etc.) with the exception of the following expenses which are paid by Grange Management Ltd; Water bills and Contents Insurance
Car parking at Wraymead Place is offered on a first come first served basis.
You'll be expected to work Monday to Friday, 7hrs a day between 8am and 4pm with an hour for lunch.
Pets - should you wish to bring a pet you must apply for permission and this is subject to the same conditions as for other residents.
The role is customer facing and varied, you'll be responsible for supporting residents in maintaining their well-being and independence and support the delivery of quality property management services, which respond to customer and business needs.
You will oversee the general management of the building including organisation of repairs and maintenance of internal and external communal areas, along with the structure of the building. You will also monitor our cleaning, gardening and window cleaning contractors to ensure they are delivering services in-line with the required specification.
You'll be dealing with generic leaseholder matters including lease and property queries, customer complaints and any general enquiries that may arise.
We're looking for someone that has a 'can do' attitude and able to manage their own workload independently and able to empathise with the resident age group - typically 65 plus.
The ideal candidate will have;
- A general understanding of building maintenance and repairs.
- Excellent communication skills.
- The ability to develop and nurture good working relationships with residents, contractors and clients.
- A general knowledge of leasehold property would be beneficial but not essential.
You must be self-motivated and be able to demonstrate excellent organisational and interpersonal skills. You'll need good customer skills and have a proven track record in providing services to those with a support need. Above all we are looking for someone with a patient and caring personality and a commitment to service excellence.
This is a fantastic opportunity to utilise your extensive skills and experience to really make a difference.
If this sounds like an opportunity you'd be interested in, we look forward to hearing from you.
Closing Date: Thursday 28th January 2021 at midnight
For further details on this vacancy please click 'apply'.
You can download the role profile here - Resident Scheme Manager
This post is subject to an Enhanced Criminal Record Check Clearance.
Grange Property Management is a proud subsidiary of the Clarion Housing Group, providing all aspects of property management within the retirement, residential and commercial sectors.
With over 30 years in the business and more than 6,000 properties under management, our team of highly adept property managers give exceptional service tailored to our clients' needs, from estate and apartment block management to the management of large mixed tenure developments. We work closely with resident management company directors, commercial landlords, right to manage companies, housing associations and developers - we understand what our customers want and how they want to be dealt with.
Our business is unique in that 100% of our profit is returned through Gift Aid to Clarion Futures who deliver life changing initiatives to those who are the most in need.
We are committed to providing exceptional customer service and every employee shares in our core values of transparency, effectiveness and approachability.
Your property in safe hands