Tenancy Services Manager
Council housing tenancy services at Norwich City Council is a complex challenge: we’ve 14,657 properties in our diverse and growing portfolio. With good processes and dedicated people in place, we’re known for our efficiency – in particular taking an average of just 18 days to relet homes last year. Your job will be to bring further empathy and efficiency to the team. Come and make us an even better landlord.
Reporting to the Housing Tenancy & Income Services Manager, you’ll lead our front-line Neighbourhoods activities – recruiting and motivating the team, maximising budgets, and putting performance management and training structures in place.
Together, you’ll not only meet all statutory obligations and government guidelines, but maintain best practices, work to support potential voids, and continually improve tenancy services to tenants, leaseholders and other stakeholders.
As one of the key operational figures in the department, you’ll also contribute to our wider housing strategy, and suggest ways we can deliver even better value for money and customer service.
Aside from knowledge of housing landlord legislation and the key housing trends and issues; it would help to have a relevant qualification – in people management or housing for example.
However, your track record is what will set you apart. With a history of improving front-line customer services, you’ll be used to assembling, analysing and presenting proposals; developing and managing budgets; winning the support of stakeholders – and rolling out changes.
You will be a pivotal figure in our community housing service and a key member of the housing leadership team.
Closing date: 5 February 2021.
Interview date: 19 February 2021.