Technology is a cornerstone for Yorkshire Housing’s ambitions to become the most innovative housing organisation in the country. We are recruiting for an ICT Trainer and Test Analyst.  The ICT Trainer and Test Analyst is a new role in our established ICT team, which will help to shape how we work by ensuring any new systems or services perform as specified and any risks in deployment are understood, communicated but also developed.

We’re proud to be the largest housing association operating across the whole of Yorkshire. We own and manage more than 18,000 homes and we’re developing thousands more.  We’re ambitious and serious about making Yorkshire Housing first choice for our customers, helping everyone to live in a quality home they can afford. We are also serious about being first choice for employees and so we’re investing significantly in our systems, ways of working and our culture . Our success is dependent on our people who are curious and able to think differently along with making things happen with impact for our customers and our business.

You will be joining Yorkshire Housing at an exciting time, going through a major transformation programme improving the way we interact with our customers with lots of changes to the technology we use and how we work. 

What will I be doing?

As the ICT Trainer and Test Analyst, you will ensure our systems and services perform as specified and comply with legislation, test standards and company policies.  This will include managing test phases, identifying bugs and product enhancements along with maintaining the technical documentation as required.  You will also be seeking out opportunities to improve Yorkshire Housing software.

Not only will you be carrying out the testing, you will also be providing training or advice for system users to enhance the technical skills required by the business. This will involve contributing and developing learning and development resources; also planning and delivering these learning events enabling a positive adoption of these new solutions by users and customers.  Ultimately, you will support the transition of developments into business as usual for Yorkshire Housing by working closely with various stakeholders from the ICT department and the wider business,  including the ICT Service Delivery teams and also various project teams.  Additional detail regarding the accountabilities are included on the role profile.

What are we looking for?

What matters most to us is that you own the work you do to achieve impact by delivering results and creating trust with our customers.  We want you to be able to do this with pride and passion for Yorkshire Housing. We also want you to have fun along the way!

Additional Requirements include (See Role Profile for full details):

• Relevant, modern industry qualifications.
• Understanding of software/systems design and development
• Understanding of learning and development approaches, including learning styles
• Excellent communication skills (both written and oral) including the ability to understand, present and explain complex information to a range of audiences.
• Ability to work across the organization in a collaborative way to build and strengthen working relationships
• Experience of preparation, creation and delivery of training including learning materials and tools
• Experience of executing test scripts and producing test documentation to a professional standard
• Have previous experience of testing applications and presenting findings

• Manage the test phase of releases, identifying bugs and enhancements to improve the
  quality of the solution
• Liaise with project teams, technical teams and business stakeholders to produce a
  logical set of prioritized end to end test scenarios and test scripts.

What can you expect?

In return we offer £31,384 for a 35-hour week, 25 days annual leave (raising annually to 30 days) plus Bank Holidays.

We believe in supporting and trusting our people to deliver, so you’ll be able to work flexibly in terms of time and location to suit your needs and also the needs of your team, your colleagues and the business.

We also provide a reward package to suit everyone – from a variety of retail discounts to a contributory pension scheme where we will match your contributions up to 9%! As well as our great benefits and a fantastic work environment, we’re also a company that cares about its employees and its customers.