Anti-Social Behaviour Officer
Metropolitan Thames Valley Housing has a vision that “everyone has a home and the opportunity to live well”; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living.
This role - 18.75 hours per week (6 months Fixed Term Contract)
We are looking for someone to take ownership of a demanding mixed tenure patch which has many customers. They will be required to manage a caseload of serious complex ASB cases, prepare and apply to Court. Provide professional and administrative support. Collate and maintain project documents, provides updates to team members on progress and issues
Proactively manage complex and/or serious cases of anti social behaviour, ensuring that case management meets agreed service standards and that robust records of responses, actions and evidence are maintained using ASB IT systems appropriately
What you will need to Succeed
You will also need to have experience of working with customers, Partnership agencies and stakeholders to develop and implement a multi-agency problem solving responses to anti-social behaviour, have some experience of tenancy and lease compliance.
Not only do you experience with tenancy and lease compliance you will need to be fully conversant with investigating ASB including domestic abuse and gang activity.
Be able to work in a small dispersed team, but co locate with Housing Management providing expert advice, direction and guidance to Housing Officers on cases managed by them and work with team managers to improve performance within the teams
The successful candidate will also need to show the ability to work with minimal supervision and be Self motivated
What you need to do now
If you're interested in this role, take a look at the attached Job Description for more details and if it’s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV.
Interview date is yet to be confirmed.
What you'll get in return
You’ll be working in a fast-paced environment where you can benefit from our comprehensive in-house training to continue developing your skills. We offer excellent benefits, including:
- 28 days annual leave plus public holidays and an additional Belief Day, with the option to buy or sell up to 5 days leave
- Healthcare cashplan
- Matched contribution pension scheme (up to 9%)
- Enhanced maternity, paternity and adoption leave
- Salary sacrifice schemes and season ticket loans
- Life assurance scheme
- Paid volunteer days
- Plus lots of voluntary benefits including cash back and discounts from high street names
All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.
We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations.
To meet our commitment to providing safe, high quality services to our customers we will complete an enhanced background check with the Disclosure and Barring service, once an offer of employment is made.