Service Manager - Retirement
As Service Manager you will be responsible for the leadership and strategic direction of an independent living service for over 55’s in London and the Home Counties, ensuring they comply with statutory and regulatory requirements.
A growing business with a strong social purpose
Our purpose at Catalyst is ‘homes people love’. That means everything from developing and maintaining great homes, to delivering excellent service to our customers every day. We provide housing for those who can’t afford a home without our help as well as offering a wide range of homes for rent, shared ownership or outright purchase. We’re one of the UK’s leading housing associations with 34,000 homes and 1,200 employees. We're a strong business at a particularly exciting point in our evolvement having recently merged with another large housing association, Aldwyck. We are inspired by the benefits of a diverse workforce. We encourage diversity and inclusion at all levels of our organisation and are fully committed to equality of opportunity.
We’re also a Sunday Times top 100 Best Company to Work for. We invest care, time and resources in our people because we know it’s our people who will drive our purpose. If you’d like to be part of what we do, please get in touch.
You’ll also be responsible for the compilation and management of the departmental budget ensuring financial viability and develop KPIs, with clear objectives and quality control measures to ensure the delivery of high-quality services. You will develop and maintain effective relationships with commissioners ensuring that Safeguarding procedures are followed and engage with your customer base to ensure services meet their needs. You will maintain a strategic overview of retirement services and market and promote the department to retain and grow provision in line with the corporate business plan. You will contribute to writing and implementing relevant strategies, policies and procedures and produce board and committee papers and reports within deadlines. You will review services and recommend and implement change, ensuring that risks associated with the business area are appropriately evaluated and control measures put in place to mitigate the impact.
You’ll have proven experience in senior housing management, particularly in providing services to older people living independently, coupled with experience of leading and motivating a dispersed staff team. Excellent interpersonal and customer service skills are essential, and you’ll be totally committed to delivering excellent customer experience – being easy, reliable and empathetic in the way you deal with customers, and colleagues. You’ll have experience in leading operations and developing a quality service and taking responsibility for the growth, implementation and development of new services. Evidence of setting and managing performance targets and budget setting / management is required. Knowledge of leasehold management and relevant legislation, policy and regulation are essential, and you’ll have experience of retaining existing services and tendering for new business to facilitate growth. You’ll possess outstanding leadership, time management and organisational skills and be able to inspire and motivate a high-performing team. You’ll be able to demonstrate your experience of effective strategic engagement with Local Authority commissioners and experience of writing Board/Committee papers is required. You’ll be able to work flexibly to attend meetings and events out of normal office hours – a full driving licence and access to a vehicle is essential.
This role requires an enhanced DBS check.
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