Home Ownership Assistant
You will provide information and advice on the services available and receive and process requests from residents for, right to buy, acquire re-mortgaging, registering improvements, sub-letting, assignments, lease extensions, equity loan redemptions and similar matters.
A growing business with a strong social purpose
Our purpose at Catalyst is ‘homes people love’. That means everything from developing and maintaining great homes, to delivering excellent service to our customers every day. We provide housing for those who can’t afford a home without our help as well as offering a wide range of homes for rent, shared ownership or outright purchase. We’re one of the UK’s leading housing associations with 34,000 homes and 1,200 employees. We're a strong business at a particularly exciting point in our evolvement having recently merged with another large housing association, Aldwyck. We are inspired by the benefits of a diverse workforce. We encourage diversity and inclusion at all levels of our organisation and are fully committed to equality of opportunity.
We’re also a Sunday Times top 100 Best Company to Work for. We invest care, time and resources in our people because we know it’s our people who will drive our purpose. If you’d like to be part of what we do, please get in touch.
You will provide information and advice on the services available and receive and process requests from residents for, right to buy, acquire re-mortgaging, registering improvements, sub-letting, assignments, lease extensions, equity loan redemptions and similar matters. You will receive and process equity loan redemption requests including My Choice Homebuy, checking valuation against original loan and prepare offers to residents for approval. You will provide information and advice on the services available and perform administrative duties across the Home Ownership Service. You will also instruct solicitors when appropriate and ensure details of completions are properly notified. In line with this, you will check, verify and record details to protect the equity of CHL. You will work as a member of the Home Ownership Team and understand and improve the impact of satisfaction on the organisational objectives. Additionally, you will also be interacting with other parts of the organization, principally Customer Service Centre and Business Development, Marketing repairs + neighbourhoods.
You are passionate about delivering excellent customer experience every time, by being easy, reliable and empathetic in the way you deal with customers and colleagues. As part of the role, it will be vital that you have demonstrable working knowledge of home ownership. You will have an excellent level of understanding of the regulatory environment relating to the redemption of equity loans and lease terms giving rise to approvals. You will have the ability to work collaboratively within a larger section/department across service areas. Additionally, you will possess a good level of literacy, communication and numeracy skills using IT systems.
You will exhibit the ability to work in a rapidly changing environment and to respond to changing customer needs and carry out functions in a cost effective, sensitive, compliant, responsive and transparent way. You will be personable, pro-active, professional and able to demonstrate full commitment to exceptional customer care and service in all activities.
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