New Homes Customer Care Administrator

Hemel Hempstead, Hertfordshire
£23,625 pa
17 Feb 2021
07 Mar 2021
Full Time
Organisation Type
Housing association / RP

About you

We currently have an opportunity for a New Homes Customer Care Administrator to join our development team at our Head Office in Hemel Hempstead.

We are looking for candidates with excellent communication, administration and customer care skills and an understanding of technical aspects of the building and repairs process.

About the role

As a rapidly growing Housing Association, Hightown has an active programme of over 1,500 new homes being built or in the pipeline.

You will be working alongside our repairs team and developers to track and monitor reported defects during the 12 month defect period. Also liaising with our customers and to ensure defects in new homes are remedied within agreed timescales.

The successful candidate will have excellent communication,administration and customer care skills and previous experience of working in a Housing Association or private development organisation.

You will need to have a full driving licence and use of a car.

The Benefits

In return for your hard work and commitment, we offer a considerable benefits package. This includes:

  • Generous annual leave allowance of 25 days per year, plus statutory bank holidays, rising with service
  • Regular support from your line manager and colleagues
  • Annual bonus based on satisfactory performance
  • Monthly attendance bonus
  • Annual salary and cost of living review
  • Commitment to health and wellbeing with the Five Ways to Wellbeing
  • Workplace pension scheme
  • Life assurance of three times your annual salary
  • Friendly and supportive team environment
  • Employee assistance helpline
  • Mileage paid for car usage
  • Free on-site gym

About Us

Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support.

We currently manage over 6,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of £84 million and a development programme that will deliver around 400 new affordable homes each year.

Closing date: Sunday 7th March 2021

Interview date: Tuesday 16th March 2021

To apply for this position please click the link below.

We are an Equal Opportunities Employer.

To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.