Skip to main content

This job has expired

Income Officer

Employer
Origin Housing
Location
Euston, London
Salary
£32,992 per annum
Closing date
28 Feb 2021

Job Details

Origin – shaping communities; building lives

Origin exists to make change happen for the good of communities. We help people by providing affordable homes – but that’s not enough. We support vulnerable residents to lead happy and better lives. We empower our staff to take action and rise to every challenge with ‘can do’ positivity.

Good people are the future of our innovative, working community. We have placed a brand new and exciting ‘People’ strategy at the heart of our culture – to support training and personal development, to deliver our values, to move Origin forward.

Our vision for this role

We’re looking for the right person to join our friendly Income Management Team as an Income Officer. To deliver a high-quality rent collection and arrears recovery service. Working as a team to maximise rental income, by contacting customers directly, actioning accounts in line with process, preparing court paperwork and attending court on behalf of the organisation as well as signposting customers to relevant benefit support or specialist money advice agencies.

You truly care about customer satisfaction and have good knowledge of the legal possession process.  You want to make a difference to our customers lives by being proactive and positive. You will have experience of working in a target driven environment and have a passion for new ideas.

This is a great opportunity for applicants to make a difference in what is a very challenging time for everyone. The role calls for a highly motivated, customer focused, solution orientated individual who has previous experience of Income Recovery with the ability to be diplomatic and demonstrate strong negotiating skills.

What you’ll do

This is a rewarding and exciting position – responsible for building relationships and trust both internally within your Origin team and externally with the community you serve.

At a glance you will:

  • Take the lead on the recovery of all rent and service charge arrears across all tenure types.
  • Direct your energy towards moving things forward in line with the legal processes.
  • Build trust by being a confident and customer focused communicator. Liaise with external agencies and build relationships.
  • Think of others unconditionally; provide support and negotiate agreements to sustain tenancies.
  • Reach out to people and take a real and non-judgemental approach.
  • Remember the little things and go the extra mile.

What you’ll need;

  • A minimum of 1 years’ experience in Income Recovery. With good knowledge of the collection of arrears for different tenue types.
  • Significant practical experience of debt recovery using enforcement procedures within a customer focused environment.
  • Knowledge of County Court, Small Claims and DIY possession proceedings and the ability to prepare all court papers and present DIY cases in court.
  • A good awareness of Housing Benefit, the Universal Credit system and Welfare Reform.
  • Understanding of Housing Management ‘’good practice’’.
  • Able to prioritise conflicting demands and the ability to work to deadlines whilst maintaining a caring approach to tenants.
  • Awareness of effective income maximisation strategies and have great negotiation skills
  • Willing to work flexible hours, including occasional evenings.
  • Excellent customer care and communication skills – verbal and written.

Company

About Origin Housing

We are a registered social landlord, managing over 7,000 homes in London and Hertfordshire. We provide affordable housing in our communities as well as related care and support services to the people who live in them. 

Origin Housing started life in 1924 as St. Pancras House Improvement Society, a charitable organisation founded by Father Basil Jellicoe because of a belief that good quality affordable housing is a foundation for a successful life.

Thanks to a subsequent series of mergers with other organisations: Humanist Housing Association, Griffin Homes, and Lee Housing Association, we now work in 14 areas across North London and Hertfordshire.
 

Our vision Great homes: places where people are proud to live

We want to provide homes that people are proud to live in. Housing is a long-term commitment so it is important to us that we build quality property and continue to invest in keeping homes at modern standards over many decades.

We buy land and build homes for rent and for sale. We also buy homes directly from private house builders.

 The homes are for:

  • letting at a subsidised rent;
  • part-rent part-buy (called shared ownership);
  • outright sale – the profits from which support our charitable objectives.


We finance this by: raising loans; proceeds from sales; along with a small amount of government grant.
 

Positive people: responsive caring staff getting services right for customers

We strive to be a top-performing landlord, property manager and provider of care and support services. We want our customers to be positive about the services we provide. This means it is crucial that our staff are skilled, dedicated and positive people who are committed to providing the best possible customer service.

We recognise that to do this means we must listen to our customers, so we regularly seek feedback and work with customers to improve services is central to the way we operate.

Strong communities: helping people and neighbourhoods thrive

Our aim is to help people and neighbourhoods to thrive. Working in partnership with Local Authorities we provide under contract a range of care and support services to people who are vulnerable due to learning disabilities, old age or other issues.

We want our communities to be places where people feel safe and proud, and where they can aspire to reach their potential. To help achieve this, we run and support initiatives to encourage inclusion and involvement, helping people to become actively involved in building sustainable, healthy and vibrant neighbourhoods. We provide support for people to find sustainable employment, manage their money, and stay in their homes for longer.

 

Company info
Website
Telephone
020 7209 9222
Location
St Richards House
110 Eversholt Street
London
London
London
NW1 1BS
GB

Sign in to create job alerts

Sign in or create an account to start creating job alerts and receive personalised job recommendations straight to your inbox.

Create alert