You will be responsible for all sales tenures including Shared Ownership and outright sales products and deliver reservation, exchanges and completed sales in line with the site targets.
A growing business with a strong social purpose
Our purpose at Catalyst is ‘homes people love’. That means everything from developing and maintaining great homes, to delivering excellent service to our customers every day. We provide housing for those who can’t afford a home without our help as well as offering a wide range of homes for rent, shared ownership or outright purchase. We’re one of the UK’s leading housing associations with 34,000 homes and 1,200 employees. We're a strong business at a particularly exciting point in our evolvement having recently merged with another large housing association, Aldwyck. We are inspired by the benefits of a diverse workforce. We encourage diversity and inclusion at all levels of our organisation and are fully committed to equality of opportunity.
We’re also a Sunday Times top 100 Best Company to work for. We invest care, time and resources in our people because we know it’s our people who will drive our purpose. If you’d like to be part of what we do, please get in touch.
You will be responsible for all sales tenures including Shared Ownership and outright sales products and deliver reservation, exchanges and completed sales in line with the site targets. You will be totally committed to delivering excellent customer experience – embodying our values every day in the way you deal with customers and colleagues. You’ll be responsible for the running of the sales and marketing suite on site, welcoming visitors, undertaking viewings as well as daily inspections of the sales units and ensuring the office and show homes are always properly equipped and resourced. This will include ensuring that promotional materials, advertising hoarding, flags and general branding and imagery are both available and to Catalysts high standards at all times in conjunction with the internal marketing team. You will also manage all incoming leads and ensure that every customer is contacted the same day. You will manage the customer journey from reservation through to completion, which will include weekly contact calls with each reserved customer, sales progression updates, build/move in date updates and handover of their new home in line with Catalyst procedures.
To be successful you will have outstanding communication, selling and organisational skills as well as demonstrable knowledge of all products (particularly multi-tenure), services and relevant policies within the wider housing market. It is essential that you can produce reports and statistical analysis and have experience of both achieving and exceeding sales targets. Experience of property sales, ideally new homes is required. A working knowledge of Help to Buy and Shared Ownership schemes is preferable. You will be able to work collaboratively with all parts of the business, knowing when to support and when to push back and hold the line. This role will be based on site from either a dedicated sales cabin or office and will require two days of lone working. Working hours are Saturday to Wednesday 9.45am to 5.15pm with flexibility to work variable hours outside of this.
A full and clean driver’s license is essential.
How to apply
Click the Apply Now button and submit your details along with a copy of your CV and a supporting statement.