IS Technical Specialist

Newcastle upon Tyne

Permanent, Full Time Job, 37.5 hpw

Salary Circa £38k plus brilliant benefits

Supporting the business through technology and innovation. That’s when it hits home

As an IS team we are setting out to be more digitally focussed, using the latest technologies, whilst ensuring that our customers are at the heart of everything we do. Our strategy is set, our direction is clear. What comes next is to apply our skills and experience through brilliant teamwork to innovate, design, and implement systems that deliver real business value.  We’ve got an excellent team foundation to build upon as our technical portfolio develops and expands; that’s where you come in.

We have fabulous opportunity for you to join our awesome team. Working within the IS technical delivery team as a Technical Specialist, you’ll collaborate with internal stakeholders and external vendors to implement great technical solutions for the business.

You’ll join a large team of sociable and friendly Improvement professionals, working for Matt, our IS Technical Delivery Manager.  He’s a lover of hiking in the lake district and camping in his VW T5 Van, Matt loves hard rock and heavy metal and is already planning his next gigs and festivals when we are finally allowed to socialise again! Matt is also responsible for ensuring that we deliver the IS Services the business needs to succeed, driving continual service improvement and ensuring IS adds real value…

Where and when you work

Here at Home Group we believe flexibility works both ways. Our focus is on getting the job done, not your working hours! You’ll be equipped to work in our high-tech organisation in an agile fashion with the latest IT kit which includes you being issued with a surface pro tablet and smart phone, or ‘Bring Your Own Device (BYOD).

During the COVID pandemic we are all working from home, and we have the support network and processes in place to help you feel welcome and give you all the tools you need to succeed in your job.

When the pandemic is over and we have our ‘new normal’ then Home Group will continue the flexibility of home and office working, with our current HQ in Gosforth being a meeting place for projects and teamwork, and our new HQ in Newcastle City coming along in Autumn 2022.

It’s also the team’s unwritten rule that you attend the important appointments in life, be it your child’s school play, your partner’s graduation, or to get your new fridge delivered. You can elect to fit these around your working day or use your flexi to take the time off.

About you

You’re a domain expert in your technical disciplines and work closely with the business to understand their requirements and how our technical portfolio can support and deliver business benefit.

You have experience in designing, implementing and migrating datacentres, including Networking skills such as LAN/WAN/MPLS, and an understanding and passion for learning technologies such as Azure.

It would be great if you had the right certificates for the job at hand, however we appreciate that you might have some great transferrable skills and the desire to work towards getting certified. Amongst the key skills we’re looking for are;- Significant experience of delivering and supporting IS services using ITIL best practice with an excellent understanding of ITIL and its links with other best practice methodologies and frameworks (PRINCE2, MSP). Ideally, you will hold an ITIL V3 foundation certificate.  You’ll also have extensive experience in the following technologies: VmWare, Cisco, Microsoft (inc Azure), SCCM, Citrix and Powershell Scripting. We’re also looking for experience or transferrable skills in Integrating solutions such as Biztalk.

You have a strong customer focus, seeking out ways to provide a high-quality outcomes for your customers. You’re an excellent communicator adapting your message to the group or audience and ensuring that your understanding is always clear.  You combine these skills with excellent negotiation and relationship building skills, allowing you achieve the best outcomes.

You’re also highly committed to continuous improvement, for yourself, to processes and for the business. You have experience of working on both technical projects and support, preferably in a systems administrator role.

Be yourself at Home Group

Home Group is committed to tackling prejudice and discrimination, not just for our customers, but for our colleagues too! We’re super proud of our Internal Diversity Networks (Multicultural, LGBTQIA+ and Disability) which support colleagues from different backgrounds to be their true selves.

We’re especially keen to encourage your application, if you are from a Minority Ethnic or Multicultural background (BAME), female, if you identify as Lesbian, Gay, Bisexual or Transgender (LGBTQ+) or if you are registered or consider yourself disabled. This is because these groups are currently underrepresented amongst our colleagues.

We recognise and celebrate our differences, together we make Home Group a great place to work!

Want to know more?

If you’re not reading this advert on our jobs’ pages, press the APPLY NOW button to access lots of useful stuff! You can download the Technical Specilaist Job Description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!

To apply

Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.

During Covid

We’re continuing to deliver services for our customers during the COVID-19 pandemic, and our brilliant colleagues are at the very heart of making that happen. We’re doing things a little differently at the moment, so to keep everyone safe, we’ll engage with you digitally where possible. Check out our awesome video to find out more on how our colleagues have felt supported here during the outbreak.

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