Assistant Customer Insight Analyst

Recruiter
Home Group
Location
Newcastle Upon Tyne, Tyne and Wear
Salary
Negotiable
Posted
25 Feb 2021
Closes
11 Mar 2021
Ref
21329
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP

Assistant Customer Insight Analyst

Permanent Full Time (37.5 hpw)

North East, Flexible Location Newcastle upon Tyne, Durham, Sunderland

Salary circa £22,000, plus brilliant benefits!

Working in our Customer Insight Team, you’ll analyse our customer feedback to make sure we’re getting the services we deliver for our customers right. You’ll manipulate and code our data so that we can use this to identify improvement and innovation to the services we deliver.

About the role

We’re recently brought our customer satisfaction measures in house so that we can be much more responsive to what our customers think.  This means we need an extra person to help us understand all the additional information our customers are giving to us.

Working across multiple software packages, you’ll use Power BI, Excel and online survey tools to manage our survey sampling process. You’ll also extract and analyse data from a variety of channels generating "actionable insight" data and present the findings in ways that are interesting and meaningful to both colleagues and customers.

About our team

You’ll join our fabulous team who are super passionate about our customer experience and delivering on our customer promise.  To us we’re not just a team we’re a ‘work family’. Our manager Claire has worked at Home Group for over 17 years now and you will soon discover that her passion for making quirky videos is nothing compared her commitment to our customers journey! We’re a small but perfectly formed team of 3, part of the wider customer experience team. We don’t just love to support our customers, we’re there for each other too!

About you

You may have a qualification in market research, but if you haven’t, you’ll have transferrable insights and the willingness to attain the qualifications we need. You have experience of using qualitative and quantitative research methods and ability to manipulate and interpret data combined with your keen eye for detail.  

We use a lot (a huge amount) of MS Office, especially Excel and Powerpoint so significant skills in using those packages is key. You plan, prioritise and manage your own workload to meet tight deadlines and are motivated to work under your own initiative.

Location

We are all working from home at the moment due to the pandemic, hopefully we can soon start to return to build our “new normal”. Most of the team are North East based, and you will need to meet up with them a few times a week. This means it would be easier if you too were local to the area. The great news is that you will have the flexibility making your base in one of our local offices or to working from home, and we’ll give you the technology and kit to make that easy.

Want to know more?

If you’re not reading this advert on our careers’ pages, press the APPLY NOW button to access lots of useful stuff! You can download the Assistant Customer Insight Analyst job description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!

To apply

Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.

During Covid

We’re continuing to deliver services for our customers during the COVID-19 pandemic, and our brilliant colleagues are at the very heart of making that happen. We’re doing things a little differently at the moment, so to keep everyone safe, we’ll engage with you digitally where possible. Check out our awesome video to find out more on how our colleagues have felt supported here during the outbreak.

Be yourself at Home

Home Group is committed to tackling prejudice and discrimination, not just for our customers, but for our colleagues too! We’re super proud of our internal Diversity Networks and allies (Multicultural, LGBTQIA+ and Disability) which support colleagues from different backgrounds to be their true selves. We recognise and celebrate our differences, together we make Home Group a great place to work!