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Assistant Customer Insight Analyst

Employer
Home Group
Location
Newcastle Upon Tyne, Tyne and Wear
Salary
Negotiable
Closing date
11 Mar 2021

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Job Details

Assistant Customer Insight Analyst

Permanent Full Time (37.5 hpw)

North East, Flexible Location Newcastle upon Tyne, Durham, Sunderland

Salary circa £22,000, plus brilliant benefits!

Working in our Customer Insight Team, you’ll analyse our customer feedback to make sure we’re getting the services we deliver for our customers right. You’ll manipulate and code our data so that we can use this to identify improvement and innovation to the services we deliver.

About the role

We’re recently brought our customer satisfaction measures in house so that we can be much more responsive to what our customers think.  This means we need an extra person to help us understand all the additional information our customers are giving to us.

Working across multiple software packages, you’ll use Power BI, Excel and online survey tools to manage our survey sampling process. You’ll also extract and analyse data from a variety of channels generating "actionable insight" data and present the findings in ways that are interesting and meaningful to both colleagues and customers.

About our team

You’ll join our fabulous team who are super passionate about our customer experience and delivering on our customer promise.  To us we’re not just a team we’re a ‘work family’. Our manager Claire has worked at Home Group for over 17 years now and you will soon discover that her passion for making quirky videos is nothing compared her commitment to our customers journey! We’re a small but perfectly formed team of 3, part of the wider customer experience team. We don’t just love to support our customers, we’re there for each other too!

About you

You may have a qualification in market research, but if you haven’t, you’ll have transferrable insights and the willingness to attain the qualifications we need. You have experience of using qualitative and quantitative research methods and ability to manipulate and interpret data combined with your keen eye for detail.  

We use a lot (a huge amount) of MS Office, especially Excel and Powerpoint so significant skills in using those packages is key. You plan, prioritise and manage your own workload to meet tight deadlines and are motivated to work under your own initiative.

Location

We are all working from home at the moment due to the pandemic, hopefully we can soon start to return to build our “new normal”. Most of the team are North East based, and you will need to meet up with them a few times a week. This means it would be easier if you too were local to the area. The great news is that you will have the flexibility making your base in one of our local offices or to working from home, and we’ll give you the technology and kit to make that easy.

Want to know more?

If you’re not reading this advert on our careers’ pages, press the APPLY NOW button to access lots of useful stuff! You can download the Assistant Customer Insight Analyst job description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!

To apply

Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.

During Covid

We’re continuing to deliver services for our customers during the COVID-19 pandemic, and our brilliant colleagues are at the very heart of making that happen. We’re doing things a little differently at the moment, so to keep everyone safe, we’ll engage with you digitally where possible. Check out our awesome video to find out more on how our colleagues have felt supported here during the outbreak.

Be yourself at Home

Home Group is committed to tackling prejudice and discrimination, not just for our customers, but for our colleagues too! We’re super proud of our internal Diversity Networks and allies (Multicultural, LGBTQIA+ and Disability) which support colleagues from different backgrounds to be their true selves. We recognise and celebrate our differences, together we make Home Group a great place to work!

Company

There’s never been a more exciting time to join us, as we build and sell over 10,000 new homes across the UK.  From affordable housing to our brilliant private sale brand Persona, we’re shaking up the new build market.  You’ll have the opportunity to work on everything from affordable homes to luxury apartments and build the career you want with us. 

As one of the UK’s largest developers of new homes and providers of houses for affordable rent.  We also provide long term integrated health and social care housing.  We don’t just build houses, we build homes and develop vibrant communities where people want to live. 

What keeps us busy?

We’re building homes, independence and aspirations and according to our trophy cabinet we’re pretty good at it! 

We’re winners of the 2018 UK Housing Awards Development Programme of the Year, Silver Best House at the What House Awards 2018, and RESI Landlord of the Year 2016.  We’re constantly challenging the status quo, delivering unparalleled schemes and ground-breaking products.  We pride ourselves on building happier, healthy homes, putting space and people before profits.

Oh and did we mentioned that we rank No. 27 in the UK’s Best Large Places to work, and 17th in Stonewall Top 100 Employers 2019?    

We’re growing

As we’re building new homes, we’re growing our team too so there are lots of opportunities for you to join us across the UK.  So whether you’re acquiring land, designing places, delivering schemes, selling homes or regenerating neighbourhoods.  You’ll be working alongside brilliant people to unlock bold opportunities, exciting new partnerships and collaborative projects across the UK. 

Join us

You can find out more about us and our current vacancies on our website at www.homegroup.org.uk/careers or on our Facebook and Linkedin pages.    

High-flying career, work life balance, brilliant benefits and a cherry on top!  There are so many reasons you’ll love working at Home Group.  https://youtu.be/624xZO1nXqY

 

Company info
Website
Location
2 Gosforth Park Way
Gosforth Business Park
Newcastle upon Tyne
Tyne and Wear
NE12 8ET
GB

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