Home Ownership Team Leader

Location
Harlow, Essex
Salary
£17,872.50 - £18,945 per annum (full time equivalent £35,745 - £37,890 per annum)
Posted
27 Feb 2021
Closes
21 Mar 2021
Seniority
Officer
Contract
Permanent
Hours
Part Time
Organisation Type
Local authority

Are you an experienced Leasehold professional looking for an opportunity to work proactively in a customer focused environment?  As a Team Leader you will work with the Home Ownership Managers support to ensure the smooth day to day operation of the Home Ownership Team  delivering a customer focused service which includes: 

  • Right to Buy
  • Statutory Leasehold Consultation
  • Billing and Recovery of Major Works and Annual Service Charges
  • Service Charge Loans
  • Leasehold Management
  • Lease Extensions

You will need to act as a role model for your team and will have excellent interpersonal and communication skills.  You will work closely with leasehold representatives in an established and extensive engagement framework and need to deliver customer orientated services of the highest quality and provide value for money.

You will be required to communicate effectively at all levels, and build on the successful relationships already established with customers and demonstrate knowledge of the legal framework covering both leasehold management and right to buy.

You will possess good communication skills, administration and IT skills demonstrating an ability to work within a busy and demanding environment.  You will need to be available to work or attend meetings outside of normal working hours.

For an informal discussion about this role, please contact Claire Hicks, Home Ownership Manager, 01279 446374

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