Housing Insight & Service Improvement Officer

Waltham Forest
£33,948 - £36,711
01 Mar 2021
14 Mar 2021
Full Time
Organisation Type
Local authority

Housing Insight & Service Improvement Officer

London Borough Of Waltham Forest

Salary: £33,948 - £36,711

Location: Waltham Forest Town Hall

Contract: Permanent

Working Pattern: Full Time, 36 hours per week.

Closing Date: 14/03/2021 at 23:30 PM

Reference: RS/21/143247

2019 winners Municipal Journal Local Authority of the Year; 2019 1st London Borough of Culture; Pilot borough Connecting Communities.

Bursting with culture, innovation, energy, and opportunity, Waltham Forest is a place people want to live, raise a family, start a business, and work. The pandemic has meant that delivering fantastic local services are more important now than ever, over this past year we have risen to new challenges through the adoption of new ways of working and innovation in service delivery, enabling us to continue to make a difference for our residents. Public service has been at the heart of our response to Covid-19 and our new strategy sets out how we will continue to change our ways of working to become a more modern, efficient, and responsive organisation, and we want to build on the success of recent years our local response.

Housing is central to our future plans and our priority is to ensure everyone has a decent roof over their head. Now is an exciting time to join our Housing Services department as we seek to rebuild from the pandemic and take advantage of further opportunities to grow and innovate. We are looking for the right people with the initiative and commitment to make our ambitious plans a reality!

As an Insight & Service Improvement Officer you will proactively contribute to identifying continuous improvement initiatives, developing business intelligence to identify changes and solutions, which improve the resolution of Members Enquiries, FOIs and complaints across Housing Operations on a day to day basis for our customers.

You will have specialist knowledge and experience of data analytics and an ability to carry out in-depth analysis including qualitative and quantitative and insight reporting.

You will be an effective team player with excellent communication skills to support correspondence with customers, report writing and statistical work.

Apply link: https://ats-walthamforest.jgp.co.uk/vacancies/view/143247?ga_client_id=5f8c0990-4eaf-d17a-85c2-5f0fdeb769cc

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