Housing Manager

Chelmsford

Permanent, Full-time (37.5 hpw)

Salary from £22,500 to £31,000 dependent on skills and experience

Plus, Brilliant Benefits

Empowering to live rewarding and happy lives. That’s when it hits home

We have fabulous opportunity for you to join our really awesome team as a Housing Manager. Your role in a nutshell is to make our customers happy! It’s not just about providing our customers with a home, it’s about building relationships with them. This means that when it comes to those situations that are a bit difficult or tricky (which do happen from time to time) that we make it easier to deal with.

Yes, we collect rent, chase arrears, let empty properties, manage estates and deal with anti-social behaviour. But it’s so much more than that. It’s also about working closely with our colleagues to make sure that where our customers need support, that we help them to live their best lives!

Customer Quotes

On a recent assessment our customers said “I love my home”, “I am really happy here”, and “Home Group do not need to improve anything with the staff they are perfect”

About our team

To us we’re not just a team we’re a ‘work family’. Our Operations Manager is Nic Davey who has a vast amount of experience and loves getting muddy at Music festivals. We’re looking forward to you joining our team of 7, and we don’t just love to support our customers, we’re there for each other too!

The Essex Housing team is made up of three Housing Managers, one Community Housing Assistant & two Housing Apprentices.

You will be managing your own community patch within East Essex area and have the flexibility of working either from home or in one of our local offices. The great news is that we’ll give you the kit to make that easy.

Working hours

As a team we’re critical to supporting our customers. The working week will be 9 to 5:30 Monday to Friday. The good news is that you will have a degree of flexibility, as it’s the team’s unwritten rule that you attend the important appointments in life. So whether it’s your child’s school play, your partner’s graduation, or to get your new fridge delivered we’ll work with you in what matters. Our focus is on getting the job done, not your working hours!

About you

You'll have a proven passion for delivering excellent customer service and a genuine desire to help our customers.  You will demonstrate effective relationship, negotiation, conflict resolutions skills and the ability to self-manage and prioritise.  You'll also need an understanding of housing, neighbourhood management, housing law, universal credit, welfare benefits and how this relates to the work of a Registered Provider.

You will be responsible for carrying out generic Housing Management activities including arrears, void management, estate management, customer involvement, income management, lettings and other related tasks.  You will continuously improve services to meet challenging targets and obtain best value for customers, working in partnership with stakeholders, external partners and colleagues.  You will also signpost our customers to our varied access channels within the contact centre, improving their access to our range of services.

Here at Home Group we have invested heavily in our future and use current and up to date equipment. You’ll be issued with the latest kit, which could include a Surface Pro and mobile. So it's really important to us that you are technologically savvy (or at the very least not a technophobe!)

As this is a Mobile working and community-based role, you need to be able to drive, as well as having access to a vehicle insured for business purposes. Don’t worry, we’ll pay you expenses to cover this use!

When you join, you’ll need to have a valid Standard Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.

Want to know more?

If you’re not reading this advert on our careers’ pages, press the APPLY NOW button to access lots of useful stuff! You can download the Housing Manager Job Description and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!

To apply

Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.

During Covid

We’re continuing to deliver services for our customers during the COVID-19 pandemic, and our brilliant colleagues are at the very heart of making that happen. We’re doing things a little differently at the moment, so to keep everyone safe, we’ll engage with you digitally where possible. Check out our awesome video to find out more on how our colleagues have felt supported here during the outbreak.

Be yourself at Home

Home Group is committed to tackling prejudice and discrimination, not just for our customers, but for our colleagues too! We’re super proud of our internal Diversity Networks and allies (Multicultural, LGBTQIA+ and Disability) which support colleagues from different backgrounds to be their true selves. We recognise and celebrate our differences, together we make Home Group a great place to work!

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