Housing Assistant- Maternity Cover.
This is a 12 month maternity cover working part time, 17.5 hours a week. The Assessment & Support Hub will act as a gateway to internal support services and teams, and a central source of expertise and oversight on all areas of support. The Hub will also take on a coordination role for the most complex of support cases. As an Assessment & Support Specialist you will manage and respond to a range of concerns, referrals and casework that come into the Hub. Our goal is to work with our colleagues to reduce risk and achieve positive outcomes for customers. To achieve this, as well as your core work of advising and coordinating, you may also need to offer practical case management support to help colleagues build their own skills and confidence.
You will receive referrals from across MTVH and conduct initial triage, assessments, and action planning, in partnership with colleagues. This will allow you to determine the most appropriate team to lead support and overall approach to management of the case. In addition, you will support colleagues in the management of support cases, providing advice, coaching, resources, and practical support - minimising risks and achieving positive outcomes for customers.
For full details please view the job description on our careers page.
What you'll need to succeed
This is a role that engages with number of internal and external parties so it is essential that you have experience of working with multiple agencies to coordinate support for an individual and being providing frontline service delivery in housing, social care, or aligned sector. You will be able to demonstrate you are an expert in one or more of the following specialist areas: Domestic abuse, mental health, adult social care (in particular, unmet care needs), Care & Support service delivery or ASB. So can support or coach colleagues; or advising on an area of specialism in order to build their skills and confidence
An understanding the challenges of working with complex, emotive, and distressing situations; and able to support yourselves and colleagues appropriately is essential.
Our organisation was built on a simple mission – to give people a safe, secure, and affordable home. That is as true today as it was in the 1950’s, when our founder Molly Huggins established on organisation to provide homes for Windrush migrants in London. Our core purpose I that “everyone should have a home and the chance to live well” To fulfil this vision, we work with partners to make our neighbourhoods – new and old - sustainable and vibrant places, where our customers want to live. We put people at the heart of everything we do and to guide is in every decision we make. Through managing more than 57,000 households we work at a scale that means our actions to achieve this have real impact.
During 2021, to achieve this we are changing the way we work with our housing customers. Our new Right Side Up approach means the customer is at the centre of what we do and they will know who to speak to in order to resolve their housing issues. Housing teams will be more present in the community and will own that customer relationship. Our community-based housing colleagues will be supported by experts across the rest of the organisation – helping them to consistently provide reliable advice and support.
We firmly believe that by serving people better every day, we will support a healthier, better cared for, and more prosperous society in the future. Like our founders before us, we will leave a lasting legacy for future generations. Our colleagues are crucial to our success in achieving this. Therefore, we are committed to investing in colleagues and creating the opportunity for them to develop. Our working environment has been designed to be one that brings out the very best in people.