Skills & Training Lead
This is a newly formed position, and you will have the opportunity to influence the future the training our talent receives within customer service. You will split your time between direct delivery of training, and the development and support of a network of trainers across operational teams in the Customer Services Directorate. As a Skills & Training Lead, your focus will be on supporting operational teams in housing, Care & Support, and our central hub to deliver the best possible outcomes for our customers through high quality training provision.
This will include working with the colleagues across the directorate to develop training modules and packages for their areas of expertise and also with operational leaders to develop learning pathways and set out mandatory training for colleagues based on role, skill requirement or service.
For full details please view the job description on our careers page.
What you'll need to succeed
You will have proven experience in training delivery, and in either training design and development, or development and support of trainers within operations teams. This will include strong presentation, facilitation, and delivery skills as well as experience in learning evaluation and data analysis.
Ideally you will have strong digital literacy, with experience of implementing digital and/or blended learning programmes.
A good understanding of housing, care, and local public service delivery landscapes is essential
Our organisation was built on a simple mission – to give people a safe, secure, and affordable home. That is as true today as it was in the 1950’s, when our founder Molly Huggins established on organisation to provide homes for Windrush migrants in London. Our core purpose I that “everyone should have a home and the chance to live well” To fulfil this vision, we work with partners to make our neighbourhoods – new and old - sustainable and vibrant places, where our customers want to live. We put people at the heart of everything we do and to guide is in every decision we make. Through managing more than 57,000 households we work at a scale that means our actions to achieve this have real impact.
During 2021, to achieve this we are changing the way we work with our housing customers. Our new Right Side Up approach means the customer is at the centre of what we do and they will know who to speak to in order to resolve their housing issues. Housing teams will be more present in the community and will own that customer relationship. Our community-based housing colleagues will be supported by experts across the rest of the organisation – helping them to consistently provide reliable advice and support.
We firmly believe that by serving people better every day, we will support a healthier, better cared for, and more prosperous society in the future. Like our founders before us, we will leave a lasting legacy for future generations. Our colleagues are crucial to our success in achieving this. Therefore, we are committed to investing in colleagues and creating the opportunity for them to develop. Our working environment has been designed to be one that brings out the very best in people.