Operations Policy Coordinator
As Operations Policy Coordinator for the Customer Services Directorate, you will be responsible for all day-to-day policy management and communication specific to the directorate. You will work hand-in-hand with the corporate policy team to provide operational colleagues with the support they need both to develop policy, and to use policy, guidance, and other documentation to deliver exceptional services.
You will manage all aspects of policy ownership for the directorate – assigning policy owners to all policies, supporting policy owners to create and develop policies, and ensuring consistency and regional join-up. This will include facilitating the sign-off process for new policies, policy changes or amendments and general processes for developing policies.
For full details please view the job description on our careers page.
What you'll need to succeed
This will be a role that involves collaborating with a number of stakeholders so your ability to build positive and productive working relationships will be key. You should be able to demonstrate you can juggle multiple projects, and competing priorities, meet deadlines and negotiate timelines for work.
You will be skilled in the development and roll-out of operational policies, procedures, and guidance as well as identifying and implementing service or process improvements that have a meaningful and measurable impact on customers.
Knowledge or experience of adult social care delivery and CQC regulation would be an advantage.
Our organisation was built on a simple mission – to give people a safe, secure, and affordable home. That is as true today as it was in the 1950’s, when our founder Molly Huggins established on organisation to provide homes for Windrush migrants in London. Our core purpose I that “everyone should have a home and the chance to live well” To fulfil this vision, we work with partners to make our neighbourhoods – new and old - sustainable and vibrant places, where our customers want to live. We put people at the heart of everything we do and to guide is in every decision we make. Through managing more than 57,000 households we work at a scale that means our actions to achieve this have real impact.
During 2021, to achieve this we are changing the way we work with our housing customers. Our new Right Side Up approach means the customer is at the centre of what we do and they will know who to speak to in order to resolve their housing issues. Housing teams will be more present in the community and will own that customer relationship. Our community-based housing colleagues will be supported by experts across the rest of the organisation – helping them to consistently provide reliable advice and support.
We firmly believe that by serving people better every day, we will support a healthier, better cared for, and more prosperous society in the future. Like our founders before us, we will leave a lasting legacy for future generations. Our colleagues are crucial to our success in achieving this. Therefore, we are committed to investing in colleagues and creating the opportunity for them to develop. Our working environment has been designed to be one that brings out the very best in people.