Operations Risk Coordinator
The Service Development team is focused on enabling our operational colleagues in the rest of the Customer Services directorate to deliver well for our customers. We work in partnership to create the space for frontline colleagues to focus on the outcomes our customers need. As the Operations Risk Coordinator you will support this, and the wider Customer Services team to deliver fantastic services for our customers through strong risk management.
You will maintain and develop key documentation to manage risk, including risk registers, audit plans, action logs and business continuity and emergency plans across the Directorate. As part of this, you will support colleagues to contribute to and take ownership of risk management practice. For full details please view the job description on our careers page.
What you'll need to succeed
This will be a role that involves collaborating with a number of stakeholders so your ability to building positive and productive working will be key. You should be able to demonstrate you can juggle multiple projects, and competing priorities, meeting deadlines and negotiating timelines for work.
You will need experience in operational risk management, such as creation of risk registers and frameworks, or development and management of business continuity and emergency plans. This will include experience of working with and monitoring frameworks in a housing, financial services, care or aligned environment. Knowledge of relevant legislation and regulatory standards applying to social housing operations, financial services and/or adult social care delivery will be a distinct advantage.
Our organisation was built on a simple mission – to give people a safe, secure, and affordable home. That is as true today as it was in the 1950’s, when our founder Molly Huggins established on organisation to provide homes for Windrush migrants in London. Our core purpose I that “everyone should have a home and the chance to live well” To fulfil this vision, we work with partners to make our neighbourhoods – new and old - sustainable and vibrant places, where our customers want to live. We put people at the heart of everything we do and to guide is in every decision we make. Through managing more than 57,000 households we work at a scale that means our actions to achieve this have real impact.
During 2021, to achieve this we are changing the way we work with our housing customers. Our new Right Side Up approach means the customer is at the centre of what we do and they will know who to speak to in order to resolve their housing issues. Housing teams will be more present in the community and will own that customer relationship. Our community-based housing colleagues will be supported by experts across the rest of the organisation – helping them to consistently provide reliable advice and support.
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