Risk Manager - Housing / Care & Support
As the manager of a small team, you will be responsible for the development and management of operational risk frameworks and registers for the Customer Services Directorate, as well as contributing to corporate frameworks. You will also lead on reporting and monitoring for several aspects of regulated activity within the directorate, alongside service resilience and some aspects of business continuity.
A key aspect of the role will be to develop and lead new approaches to operational risk identification across the directorate, focussing on a ‘bottom up’ approach. You will be the lead person for the ongoing management of risk processes for the directorate, and partner with colleagues to support them in identification, implementation, and monitoring of appropriate mitigation.
For full details please view the job description on our careers page.
What you'll need to succeed
Experience in operational risk management, including the creation, management and monitoring of risk management processes, is essential.
You should be able to articulate operational challenges and pressures for effective risk management and have knowledge or experience of emergency preparedness, resilience, or business continuity.
Our organisation was built on a simple mission – to give people a safe, secure, and affordable home. That is as true today as it was in the 1950’s, when our founder Molly Huggins established on organisation to provide homes for Windrush migrants in London. Our core purpose I that “everyone should have a home and the chance to live well” To fulfil this vision, we work with partners to make our neighbourhoods – new and old - sustainable and vibrant places, where our customers want to live. We put people at the heart of everything we do and to guide is in every decision we make. Through managing more than 57,000 households we work at a scale that means our actions to achieve this have real impact.
During 2021, to achieve this we are changing the way we work with our housing customers. Our new Right Side Up approach means the customer is at the centre of what we do and they will know who to speak to in order to resolve their housing issues. Housing teams will be more present in the community and will own that customer relationship. Our community-based housing colleagues will be supported by experts across the rest of the organisation – helping them to consistently provide reliable advice and support.
We firmly believe that by serving people better every day, we will support a healthier, better cared for, and more prosperous society in the future. Like our founders before us, we will leave a lasting legacy for future generations. Our colleagues are crucial to our success in achieving this. Therefore, we are committed to investing in colleagues and creating the opportunity for them to develop. Our working environment has been designed to be one that brings out the very best in people.
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