Assessment & Support Team Leader
The Assessment & Support Hub will act as a gateway to internal support services and teams, and a central source of expertise on all areas of support. The Hub will also take on a coordination role for the most complex of support cases. As Team Leader, you will line manage a small team of Assessment & Support Specialists and manage a case load of the team’s most complex and high-risk cases. You will Support colleagues in the management of support cases, providing advice, coaching, resources, and practical support - minimising risks and achieve positive outcomes for customers.
A key aspect to this role is that you will receive referrals from across MTVH and conduct initial triage, assessments, and action planning, in partnership with colleagues. You will determine the most appropriate case handler and overall approach to management of the case. While also Providing coordination support where for complex cases where multiple teams/agencies involved – e.g., through case conferencing or using internal escalation routes.
For full details please view the job description on our careers page.
What you'll need to succeed
As a Team Leader you must be confident in taking a partnering or coaching role with peers and colleagues to, for example, develop skills in a particular specialism such as hoarding support. Using your knowledge of managing complex casework where multiple agencies are involved to be a role model to the Assessment & Support Specialists in the team.
You should demonstrate expert specialist knowledge in one or more of the following areas: Domestic abuse, mental health, adult social care (in particular, unmet care needs), Care & Support service delivery or ASB. As well as knowledge of and experience in multi-agency case management and risk assessment frameworks, such as MARAC
Our organisation was built on a simple mission – to give people a safe, secure, and affordable home. That is as true today as it was in the 1950’s, when our founder Molly Huggins established on organisation to provide homes for Windrush migrants in London. Our core purpose I that “everyone should have a home and the chance to live well” To fulfil this vision, we work with partners to make our neighbourhoods – new and old - sustainable and vibrant places, where our customers want to live. We put people at the heart of everything we do and to guide is in every decision we make. Through managing more than 57,000 households we work at a scale that means our actions to achieve this have real impact.
During 2021, to achieve this we are changing the way we work with our housing customers. Our new Right Side Up approach means the customer is at the centre of what we do and they will know who to speak to in order to resolve their housing issues. Housing teams will be more present in the community and will own that customer relationship. Our community-based housing colleagues will be supported by experts across the rest of the organisation – helping them to consistently provide reliable advice and support.
We firmly believe that by serving people better every day, we will support a healthier, better cared for, and more prosperous society in the future. Like our founders before us, we will leave a lasting legacy for future generations. Our colleagues are crucial to our success in achieving this. Therefore, we are committed to investing in colleagues and creating the opportunity for them to develop. Our working environment has been designed to be one that brings out the very best in people.