Operational Services Manager

We are currently working flexibly from home and our office locations
£52,000 Per Annum, Plus Essential Car User Allowance
07 Apr 2021
22 Apr 2021
Full Time
Organisation Type
Housing association / RP

Location: We are currently working flexibly from home and our office locations, and envisage this will continue post COVID lockdown restrictions.

Our Organisation:

The Wrekin Housing Group is at the forefront of making a difference to people’s lives. As a socially minded business, we provide 13,000 homes for affordable and social rent across Telford & Wrekin, Shropshire, and Staffordshire. We have ambitious plans to grow up to 16,000 homes by 2025 and we are also an innovative and well recognised provider of care.

Alongside our growth plans we are embarking on a fundamental transformation programme to modernise how we interact with our customers, engage communities and support partners. Everyone matters at Wrekin so we are investing in our people and the systems they use, all to improve quality and choice across the organisation.

Our vision and aims are clear and we are determined to deliver. To help lead this journey we are looking for an outstanding individual who will drive the strategy and delivery of our ambitions across the operational areas of our business. 

We want individuals who inspire positive change, communicate clearly and enable our people to support each other and grow together so we deliver for our customers, right across our socially minded business.

(For further information about our organisation please visit www.wrekin.com.)

The role:

We are looking to appoint a suitably qualified and experienced Operational Services Manager who will be responsible for the Managed Services Department, which includes our Customer Contact Centre, Repairs and Maintenance teams, Supply Chain Management, External Contracts and Out of Hours services. 

This role is key to supporting the Head of Operational Services to maintain and improve performance across a large operating area, delivering improvement initiatives that are innovative, effective and deliver excellent services for our residents. Collaborative working with other heads of service and commercial thinking to deliver the best possible outcomes within agreed budgets and time frames.

What you will need:

The successful candidate will be required to demonstrate a sound understanding of the Managed Services functions in order to maintain the high standards that the Group have established for its customers. A demonstrable track record of successes in leading, managing, and motivating staff across a large and diverse team is essential. 

Given the environment you will be working in, you must be able to demonstrate effective communication, strong team working, organisational, interpersonal skills and maintaining high levels of confidentiality at all times.

You will be expected to promote a positive, friendly and understanding attitude towards our customers and other colleagues. Demonstrating initiative and resilience when required in order to achieve objectives, deliver solutions, enhance levels of performance and efficiency across the service.


In return we offer you an interesting, challenging and rewarding opportunity to join a supportive organisation. Our benefits include an attractive Annual Leave allowance, a Competitive Pension Scheme, Health Care options and Life Assurance.

We are currently working flexibly from home and our office locations, and envisage this will continue post COVID lockdown restrictions.

Interviews will take place virtually, however when circumstances allow they will take place at our headquarters in Telford, week commencing 10th May 2021.

Similar jobs

Similar jobs