Repairs Service Centre Manager
With over 9000 homes in our borough, we are proud of the services we provide to our customers.
Managing a small team of Repairs Administrators, we are looking for a Repairs Service Centre Manager to join our team. This is a key role and it will be up to you to deliver our promise of being a high quality landlord, managing the delivery of a comprehensive, customer focused front line Repairs Service Centre for all tenants, leaseholders and customers of Welwyn Hatfield Borough Council, covering responsive repairs, planned works, and other property related services.
Along with a supportive working environment, those joining Welwyn Hatfield will discover a place in which their careers can truly thrive and your hard work will be properly rewarded.
The council have developed a ‘One Team’ approach to working and this relies on each and every person working collaboratively to deliver shared goals. To be a positive influence on this environment, you’ll need to be able to support others and be a genuine team player.
To succeed, you will need experience of managing a contact centre and an ability to work collaboratively and effectively with others. Based at the Hyde Way, Welwyn Garden City office we share with our partnering contractor – Mears - we are looking for an individual who has the drive to develop services to our customers.
You will need a problem solving mind-set, excellent staff management experience but most of all the desire to drive improvements, ensure continued high levels of contractor performance and to deliver the values and behaviours set out by the council.
It’s an exciting time to join the team at Welwyn Hatfield as we are on a journey of transforming our services with the aim of improving the lives of everyone who lives and works in the Borough.
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.
Closing date for applications is 25 April 2021.
Assessments will be held on 28 April 2021.
Interviews will be held on 5 May 2021.