Housing Management Administrator/ Receptionist
- Employer
- Hightown Housing Association Limited
- Location
- HP2 4XH, Hemel Hempstead
- Salary
- £11,811 pa
- Closing date
- 25 Apr 2021
View more
- Function
- Community and Customer Services, Housing / neighbourhood management, Tenant services
- Seniority
- Assistant / coordinator
- Contract
- Permanent
- Hours
- Part Time
- Organisation Type
- Housing association / RP
Job Details
About Us
Hightown is a charitable housing association transforming thousands of lives every year. We do this by building hundreds of much needed new homes and providing care and supported housing services for a wide range of people. We have high ambitions, a principled approach and a dependable, flexible team that delivers.
We currently manage over 7,500 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of £90 million and a development programme that will deliver over 450 new affordable homes each year.
Once our houses are built, they are let to people who cannot afford to buy or rent at full market values. The majority of our properties are offered to people on local authority housing lists to rent. We also manage homes to let at intermediate rents, for people saving for a deposit, and shared ownership homes, which help people make their first step on the housing ladder.
The Role
We currently have a vacancy for a Housing Management Administrator / Receptionist to join our Housing team on a part time basis working 17.5 hours - (Wednesday's 1.30pm - 5.00pm, Thursday's and Friday's 8.30am - 4.30pm)
The role will involve:
- Dealing with enquiries on the telephone and at reception from tenants, applicants for housing, contractors and any other visitors.
- Providing administrative support to Housing Officers dealing with housing management issues including car parking permits, assisting in the lettings process, sending out newsletters and standard correspondence including warning letters and general estate letters and notifications of meetings.
- Provide cover for all duties carried out by the receptionist, including processing incoming and outgoing post, scanning documents, signing out keys to contractors.
- Ensuring detailed information is obtained from tenants, updating records and keeping accurate records of customer contacts, including complaints.
- To ensure that the presentation of the service provided to tenants and others is professional, positive, friendly and helpful at all times, and in line with the Association`s Customer Charter.
- General administration.
Skills/Experience
- Demonstrable experience in a similar role.
- Ideally, experience of working within a housing association
- Excellent planning, organising & time management skills essential
- Excellent customer service skills, demonstrable experience in dealing with queries and complaints whilst maintaining an excellent telephone manner
The Benefits
In return for your hard work and commitment, we offer a considerable benefits package.
This includes:
- Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service
- £12.98 per hour
- Regular support from your line manager and colleagues
- Annual bonus based on satisfactory performance
- Monthly attendance bonus on top of your basic salary
- Annual salary and cost of living review
- Commitment to health and wellbeing with the Five Ways to Wellbeing
- Ongoing professional development and support to deliver outstanding support
- Workplace pension scheme and life assurance of three times your annual salary
- Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us
- Friendly and supportive team environment
- Employee assistance helpline
- Mileage paid for car usage
- Well-equipped on-site gym
How to Apply
To apply for this position please click the links below and complete an online application form.
Please also click below for a copy of the job description.
Closing date: Thursday 22nd April 2021
Interviews: Friday 30th April 2021
Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.
We are an Equal Opportunities Employer.
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Company
Hightown is a charitable housing association transforming thousands of lives every year.
We do this by building hundreds of much needed new homes and providing care and supported housing services for a wide range of people. We have high ambitions, a principled approach and a dependable, flexible team that delivers.
We are a charitable association aiming to help people who cannot afford to buy or rent housing at market values.
We currently manage over 7,000 homes (principally in Hertfordshire, Berkshire, Bedfordshire and Buckinghamshire) and employ over 1,000 full and part time staff. We have an annual turnover of £90 million and a development programme that will deliver around 450 new affordable homes each year.
Mission
Building homes. Supporting people.
Values
- Put residents and service users first.
- Treat people with respect
- Be cost effective
- Don't compromise standards or safety
- Develop passionate and committed teams
Culture
Hightown’s aim is to provide as many homes as we can at below market rates and a wide range of housing and support for people who are vulnerable and/or disabled. Hightown’s history over more than 50 years shows our continuing focus on our strong social purpose.
We are rated highly for financial and operational performance; and have a high grading from the Regulator of Social Housing.
Hightown is committed to retaining its distinctiveness and its reputation for making projects happen which demonstrate Hightown’s values and contribution to society.
We believe that, by developing decent homes and supporting individuals to live with confidence, independence and choice, our work delivers a tangible positive impact for local communities
Please see our vacancies below:
- Website
- http://www.hightownha.org.uk/
- Telephone
- 01442 292309
- Location
-
Hightown House
Maylands Avenue
Hemel Hempstead
Hemel Hempstead
Hertfordshire
HP2 4XH
GB
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