Sustainment Officers x 2 (North London)
Salary: £31,527 to £37,090 per annum
Hours: 36 per week
Contract Type: Permanent
We're seeking three dedicated and reliable Sustainment Officers to provide a tenancy sustainment service to meet the needs of individuals and families living in Clarion Housing properties. We'll look to you to manage complex case work end to end referred under the Advice and Support process face to face and over the phone with the aim of preventing evictions and enabling sustained tenancies.
You'll be responsible for:-
- Managing complex case work referred under the Advice and Support process by collating all necessary documentation to facilitate decision making in line with relevant policies, procedures, statutory or regulatory guidance and keep accurate, up to date records of actions taken to assist in case management and reporting requirements. To ensure a high quality Sustainment service is delivered to residents.
- Managing the outcomes of your cases by keeping up to date records of all activities and outcomes of each case to enable accurate monthly performance reports and case reviews to be completed with your line manager.
- Organising follow up appointments for each case in line with CRM processes to be able to case manage and deliver the agreed outcome for the tenant.
We're looking for someone with sound experience of working with vulnerable individuals/families. You'll have experience of managing cases and liaising with and sign-posting to support agencies and statutory agencies. With excellent communication and customer service skills, you'll be able to develop effective working relationships with managers across the association as well as with key agencies. An in depth knowledge of social housing management and experience of working with external agencies to ensure solutions is also essential for the role.
If this sounds like the opportunity for you, we look forward to hearing from you.
Closing Date: 26th April at midnight
For further details on this vacancy please click 'apply'.
Applicants must be able to travel extensively across regions in order to visit customers
This post is subject to Enhanced Criminal Record Check Clearance.