Operations Manager

1 day left

Home Group
East Riding of Yorkshire
13 Apr 2021
13 May 2021
Full Time
Organisation Type
Housing association / RP

Supported and Rented Housing Operations Manager

Central Yorkshire and Humberside

Permanent, Full Time (37.5 hpw)

Starting Salary circa £40,000pa.

Plus, Brilliant Benefits

Delivering brilliant Customer Service collaboratively. That?s when it hits home.

It?s a really exciting time to join Home Group.  We are currently undergoing a significant period of growth and change that will enable us to build more homes, independence and aspirations ? the vision that underpins our five-year strategy. Our ambition to be market leaders in New Models of Care, building the right homes in the right places and delivering our Customer Promise is in the hands of brilliant people like you.

What makes us No. 10 in the UK?s Best Super Large Great Places to Work, 6th Best Place in the UK for Great Places for Women to Work, 18th in the Stonewall Top 100 and Investors in People Platinum Standard?.? It?s our brilliant people and culture!

This is a fabulous opportunity for you to join us in our exciting role of Operations Manager where you?ll work collaboratively with the Head of Service Delivery in Yorkshire. It?s an exciting time in Yorkshire as we implement large scale growth in our supported and rented homes. You?ll manage performance across a varied portfolio including care and support, rented and leasehold strands; aligning resources to workflow to achieve targets, contractual compliance and deliver amazing customer service in line with our values.

You?ll be working alongside Sarah, our brilliant Head of Service Delivery and with your four fellow Operations Managers. You are joining a passionate and experienced team of professionals with a wide range of skills. You?ll be managing a fabulous team of Housing Managers operating across Central Yorkshire and Humberside, and dedicated Supported Managers delivering Outstanding registered care services, and a range of housing provision for vulnerable people. You?ll lead operational efficiency, compliance and continuous improvement across the different service strands to deliver customer focussed service.

We?ll need you to have experience in managing service delivery in customer services, supported, housing, and health with knowledge of statutory and regulatory requirements within the specialist service strands. You?ll be a team player and intuitively collaborative with a track record of developing brilliant people and teams. You?ll have excellent verbal and written communication and the ability to negotiate, influence and manage complex challenges and achieve successful outcomes.

We will need you to undertake regional and on occasion national travel, so a driving licence and access to a vehicle would be great!

So, if you want to do great things in a brilliant operational team and work for an organisation that really makes a difference? join us at Home Group!

Be yourself at Home Group

Home Group is committed to tackling prejudice and discrimination, not just for our customers, but for our colleagues too! We?re super proud of our Internal Diversity Networks (Multicultural, LGBTQIA+ and Disability) which support colleagues from different backgrounds to be their true selves.  

We?re especially keen to encourage your application, if you are from a Minority Ethnic or Multicultural background (BAME), if you identify as Lesbian, Gay, Bisexual or Transgender (LGBTQ+) or if you are registered or consider yourself disabled. This is because these groups are currently underrepresented amongst our colleagues.  

 We recognise and celebrate our differences, together we make Home Group a great place to work!

Working flexibly

It?s the team?s unwritten rule that you attend the important appointments in life, be it your child?s school play, your partner?s graduation, or life?s essential appointments. You can elect to fit these around your working day or use your flexi to take the time off. Our focus is on getting the job done, not your working hours!

When you join, you?ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don?t have a transferrable one.

Want to know more?

If you?re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You?ll be able to download the Operations Manager Job description and find out more about Home Group. We?ve also got some short films that show you what it?s like to work here, and we know you?ll want to find out more about our award winning benefits and rewards package!

To apply

Don?t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we?ve also got some great templates to help you.

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