Integrated Living & Support Manager

Boston, Lincolnshire
£36,504 to £42,946 per annum plus benefits
14 Apr 2021
30 Apr 2021
Full Time
Organisation Type
Housing association / RP

Lincolnshire Housing Partnership has an exciting opportunity for an Integrated Living & Support Manager to join the team based in Boston. This is a full time, permanent position and in return you will receive a competitive salary of £36,504 to £42,946 per annum plus benefits.

LHP manages nearly 12,700 affordable homes and offers a range of other services to support people and communities across Lincolnshire. LHP was created in April 2018 following the merger of two established Lincolnshire social housing providers.

As a charitable community based organisation we channel profit back into services and projects that benefit our customers and local neighbourhoods.

As the Integrated Living and Support Manager your main responsibilities will include the safe and effective running of LHP’s Integrated Living and Support Service providing housing for older and vulnerable customers. You will be a positive and professional representation of the organisation, to customers, visitors, key partners, contractors, local authorities adult care services, health care and other professionals.

Responsibilities of our Integrated Living & Support Manager will include:

- Providing strong leadership and day to day operational management to staff to enable effective delivery of a responsive, Customer First focussed Integrated Living and Support Service to residents
- Managing the Community Support Service so that it delivers high quality, cost effective services and is that business development opportunities are identified and evaluated
- Ensuring that all LHP Sheltered Housing Schemes are managed and maintained to a good standard and meet Health & Safety compliance requirements
- Developing the demenia service offer and day centre activites through partnerships and work towards LHP becoming a dementia friendly organisation
- Developing a mobile warden/response service for our older and most vulnerable customers across LHP geographical area of operations
- Delivering Key outcomes under the Housing for Older and Vulnerable person’s strategy action plan
- Taking a lead role in continuously developing the service to meet the needs of customers and effectively deliver service improvements
- Contributing to the development of the Annual Delivery Plan for Integrated Living and Support Service and ensuring key actions for the service are aligned to LHP’s corporate objectives and are delivered
- Promoting a culture of service to customers which encourages consultation, continuous feedback and involvement
- Managing the annual budget setting process for the service area including service charge setting
- Keeping up to date with policy and legislative developments and playing an active role in the development, marketing, and promotion of both the current service and new service development opportunities
- Managing the staff performance with effective performance management based upon the corporate objectives
- Providing support to staff with mentoring and coaching to ensure staff development and the achievement of high-quality customer service, through a “Listen, act and Learn” approach

What we’re looking for in our Integrated Living & Support Manager:

- A strong enthusiastic leader with commitment to continuous improvement of service delivery
- Minimum of 5 years management experience of managing a sheltered/supported housing service
- Professional Qualification in Health and Social Care or Housing
- Positive about change and can deliver change management programmes
- Proven experience of leading a team, motivating, coaching, and developing staff to achieve performance targets and maintain a high level of service delivery
- Experience of the performance management cycle and HR processes, including quality of output, behaviours, and absence
- Proven experience of improving and designing new service delivery models, with clear success deliverables

In return for your work as our Integrated Living & Support Manager we can offer:

- An attractive benefits package including generous leave entitlement, a cash plan health scheme and recognise the importance of a work-life balance

- We also offer a range of career opportunities and encourage our colleagues to develop their skills with tailored training programmes

Closing date: Noon 30th April 2021

If you believe you are the right candidate for the role as our Integrated Living & Support Manager, then please click ‘apply’ now! We’d love to hear from you

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