Aids & Adaptations Co-ordinator

 Aids & Adaptations Co-ordinator

The role and person

• Permanent
• 35 Hours

Accent Group are recruiting for an Aids & Adaptations Co-ordinator to join our Contract Admin Team.

This role is all about providing expert advice and support for internal and external customers in regards to Aids & Adaptations installation, which improve our customers’ lives and enjoyment of their home.

We want our people and our customers to be proud of the homes we provide and you have a key part to play in this.

As a Aids & Adaptations Co-ordinator a typical day might include:

• Working with internal and external customers to provide Aids & Adaptations advice and support
• Managing, supporting, tracking and delivering an end to end service for minor and major adaptations
• Ensuring customers are kept informed throughout each stage of the process, tracking internal and external performance to ensure a speedy resolution to the request
• Living and breathing the Aids & Adaptations policy, whilst supporting the budget setting process and service delivery requirements
• Ensuring regional co-ordination of the Aids & Adaptations service, through internal and external stakeholders
• Keeping a register of all Aids & Adaptations cases, process stages and associated costs and embedding appropriate processes and routines to deliver the Aids & Adaptations service
• Ensuring the housing management system is updated with all completed Aids & Adaptations work, so all our data is accurate for future planned programmes and housing requirements
• Analysing reports and performance data to ensure all stages of the process and contractors are performing
• Interacting with internal customers, contractors and local authorities to ensure all invoices are provided and processed, in a timely fashion to meet finance requirements and relevant payment terms
• Ensuring that all Grant funding contributions are received from local authorities
• Consistently seeking improvement to the Aids & Adaptations processes and ways of working, enhancing our customers experience

The must haves

• Excellent customer relationship management and support skills
• Ability to work independently as well as part of the wider team
• Ability to present accurate information, clearly and concisely in reports or dashboards
• Good communicational, organisational and prioritisation skills at all levels
• Ability to work with teams across the business, in helping teams to understand the need to provide information in a timely manner to ensure service delivery
• Understanding of Aids and Adaptations policy and processes with Local Authorities
• Knowledge of how Local Authorities apply their Aids & Adaptations policies and their stance on Disabled Funding Grant contributions
• Awareness of component accounting and capital and revenue works definitions
• Understanding our contract inclusions and exclusions in respect of adaptations work
• Knowledge of finance and housing management systems
• Advanced skills in the use of Microsoft Office, especially Excel
• Advanced ICT, numeracy and literacy skills

Location

Home based position until we are able to return to our offices. This role can be based from Burnley, Camberley, Stockton, Peterborough or Shipley.

Salary

The spot salary for this post is £25,100 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all of the requirements of the post, will start 5% or 10% below the spot salary.         

 Benefits

• 28 days paid holiday per year rising by 1 day per year up to a maximum of one working week
• Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion)
• Flexi-time scheme
• Cycle Scheme
• Learning & Development opportunities
• Employee Assistance Programme
• A choice of salary based contributory pension schemes, a defined benefit scheme or a defined contribution scheme, each offering life assurance cover

Notice Period

• 1 Month                 

Closing Date

• 25 April 2021

Interview Date

• 04 May 2021

Start Date

• TBC