Tenant Services Administrator

Hemel Hempstead, Hertfordshire
£23,625 pa
21 Apr 2021
04 May 2021
Hemel Hempstead
Full Time
Organisation Type
Housing association / RP

The Role

We currently have a vacancy for a Tenant Services Administrator on a 6 month fixed term contract.

The Tenant Services Administrator will be responsible for the provision of a professional customer focused front line service for Hightown`s internal and external customers and visitors to Hightown House.

The post holder will provide administrative support across the Housing, Lettings, Income Recovery and Reception teams. The role requires a flexible approach and will work as part of a team delivering a professional service to customers of Hightown, colleagues and any visitors to the Association.

Previous office administration experience is essential.


  • Competent typing skills with the ability to format documents
  • Excellent customer service skills, demonstrable experience in dealing with queries and complaints whilst maintaining an excellent telephone manner
  • Computer literate, able to use Microsoft Office (including excel) with ability to be self-servicing in letter writing
  • Strong organisational skills, with the ability to meet deadlines and prioritise workloads
  • Able to use own initiative in dealing with a wide variety of people

The Benefits

In return for your hard work and commitment, we offer a benefits package which includes:

  • Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service
  • £23,625 pa for a 35 hour a week contract
  • Regular support from your line manager and colleagues
  • Annual bonus based on satisfactory performance
  • Monthly attendance bonus on top of your basic salary
  • Annual salary and cost of living review
  • Commitment to health and wellbeing with the Five Ways to Wellbeing
  • Ongoing professional development and support to deliver outstanding support
  • Workplace pension scheme and life assurance of three times your annual salary
  • Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us
  • Friendly and supportive team environment
  • Employee assistance helpline
  • Mileage paid for car usage
  • Well-equipped on-site gym

Closing date: Tuesday 4th May 2021

Interview date: Wednesday 12th May 2021

Candidates are encouraged to apply at their earliest convenience as the vacancy may close at short notice if there is a high volume of applications.

To apply for this position please click the link below and complete an online application form.

We are an Equal Opportunities Employer.

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