The Role

We currently have a vacancy for a Tenant Services Administrator on a 6 month fixed term contract.

The Tenant Services Administrator will be responsible for the provision of a professional customer focused front line service for Hightown`s internal and external customers and visitors to Hightown House.

The post holder will provide administrative support across the Housing, Lettings, Income Recovery and Reception teams. The role requires a flexible approach and will work as part of a team delivering a professional service to customers of Hightown, colleagues and any visitors to the Association.

Previous office administration experience is essential.

Skills/Experience

• Competent typing skills with the ability to format documents
• Excellent customer service skills, demonstrable experience in dealing with queries and complaints whilst maintaining an excellent telephone manner
• Computer literate, able to use Microsoft Office (including excel) with ability to be self-servicing in letter writing
• Strong organisational skills, with the ability to meet deadlines and prioritise workloads
• Able to use own initiative in dealing with a wide variety of people

The Benefits

In return for your hard work and commitment, we offer a benefits package which includes:

• Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service
• £23,625 pa for a 35 hour a week contract
• Regular support from your line manager and colleagues
• Annual bonus based on satisfactory performance
• Monthly attendance bonus on top of your basic salary
• Annual salary and cost of living review
• Commitment to health and wellbeing with the Five Ways to Wellbeing
• Ongoing professional development and support to deliver outstanding support
• Workplace pension scheme and life assurance of three times your annual salary
• Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us
• Friendly and supportive team environment
• Employee assistance helpline
• Mileage paid for car usage
• Well-equipped on-site gym

Closing date: Tuesday 4th May 2021

Interview date: Wednesday 12th May 2021

Candidates are encouraged to apply at their earliest convenience as the vacancy may close at short notice if there is a high volume of applications.

To apply for this position please click the link below and complete an online application form.

We are an Equal Opportunities Employer.

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