Housing Management Coordinator
Housing Management Coordinator ? Level 3
Hertfordshire, St Albans
Permanent, Full Time (37.5 hpw) Monday to Friday 09:00 - 17:00
Salary up to £24,000 per annum negotiable based on skills and experience
Plus, brilliant benefits!
Empowering customers to live rewarding and happy lives. That?s when it hits home.
Do you work in housing and enjoy looking after your properties? Do you thrive on helping people to sustain their tenancies? You do? Great news, read on we have the perfect job for you! We're looking for a Housing and Property Guru. You'll focus on tenancy support, providing a great housing management service to our customers, supporting them to manage their tenancy and rent accounts.
Our service has 29 flats on site, and our customers who are aged over 55 years, live independently but with some assistance. Customers have self-contained flats but share a communal lounge, kitchen and garden, similar to sheltered accommodation.
You'll also help our customers with their housing benefit claims and making sure that these are received on their rent account. You'll turn around vacant bed spaces so that new customers who need our help can move in quickly. You'll also make sure our service achieves maximum occupancy, that the building is secure and that we are health and safety compliant!
About our team
While you'll lone work within your own service, you'll be joining our wider Herts and Essex Housing team. To us were not just a team we're a 'work family'. Our manager is Nicole who has been with Home Group for over three years now. Outside of work Nicole is a huge fan of 'Real Housewives' and she's even signed up to a special streaming service to get her weekly fill!
Nicole is very customer focused and works hard to make sure our customers are satisfied with the service Home Group provides. There are 6 of us in the team and we don't just love to support our customers, we're there for each other too! Although the team works across two counties, they are great at keeping in touch and making sure everyone feels part of the team.
You?re passionate and motivated to help vulnerable people make positive and lasting changes to their lives. You?ll impress us with your ability to work on your own initiative, positively influencing people from all different backgrounds. You will have some experience in safeguarding, risk assessments, confidentiality, housing management, alongside working collaboratively.
As Housing Management Worker you?ll support letting and re-letting units, collecting rents, and taking formal tenancy action when needed. You?re great at managing your own time and have strong written and verbal communication skills. To keep our records straight, and customers safe, it's really important that you are technologically savvy (or at the very least not a technophobe!)
To make sure our customers are well supported, it?s important that you have worked in a housing environment before. Don?t worry, we won?t drop you in the deep end, we?ll help to you understand how things work at Home Group! It would be amazing if you have worked with the over 55 age group before, however it?s your ?can do? positive attitude and enthusiasm that are critical to make this role a success. We can nurture your talent, just let us know in your cover letter why you have a passion for working here.
As this is a community-based role, you need to be able to drive, as well as having access to a car insured for business purposes. Don?t worry, we?ll pay you expenses to cover this use!
When you join, you?ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don?t have a transferrable one.
Want to know more?
If you?re not reading this advert on our careers? pages, press the APPLY NOW button to access lots of useful stuff! You can download the Housing Management Worker Job Description, and find out more about Home Group. We?ve also got some short films that show you what it?s like to work here, and we know you?ll want to find out more about our award winning benefits and rewards package!
Don?t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we?ve also got some great templates to help you.
Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So, whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!
We?re continuing to deliver services for our customers during the COVID-19 pandemic, and our brilliant colleagues are at the very heart of making that happen. We?re doing things a little differently at the moment, so to keep everyone safe, we?ll engage with you digitally where possible. Check out our awesome video to find out more on how our colleagues have felt supported here during the outbreak.
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