Estate Strategy & Services Manager

England, London, Croydon
29 Apr 2021
13 May 2021
Clarion Housing Group Ltd
Full Time
Organisation Type
Housing association / RP

Are you experienced in dealing with Managing Agents to ensure quality and services standards are met and the customer receives value for money in their service charge? If so then we're looking for an Estate Strategy & Services Manager to join our Customer Experience team in Croydon. This role is a key position to ensure the right strategy, relationships and processes are in place for the effective management of our privately managed estates across the country. As the Estate Strategy & Services Manager you'll ensure the approach takes into account different types of building/scheme ownerships of the estates and tenures occupying those properties. Driving the quality and standards we need for our private and shared ownership customers in our Development directorate.

Some of the other key duties include:

  • Create and implement the strategy for Managing Agents across our estates for new build schemes

  • Embed a framework of Managing Agents for use across the country, ensuring we select the right partner for new sites

  • Ensure processes are in place for efficient management of the agents on new sites

  • Ensure quality and services are delivered to a high standard and an audit programme is in place to ensure quality and standards are met during the defect liability period and whilst we complete on all sales activity at the scheme.

  • Development and delivery of an estate wide inspections on new and private sites

  • Analysis of existing approaches and make recommendations for improvement and efficiency

We are looking for individuals with a strong desire to drive high standards for our customers with a background in or full understanding of Managing Agents responsibilities and operations.

To be successful in this role it is essential that you come to us with experience in estate management, been a Director on a ManCo/RMC and have experience working within Property Management. You'll have a thorough understanding of freehold, leasehold and Section 106 agreements. Strong organisational and interpersonal skills are a key requirement as well as a strategic logical approach to tasks.

If this sounds like a good match to your skills we look forward to hearing from you. In return we offer you a competitive salary and generous benefits package in a supportive environment, with plenty of scope for your career advancement and salary progression.

About Clarion Housing Group - we are the country's largest housing association with 125,000 homes nationwide. First and foremost, we're a social landlord, providing affordable homes overwhelmingly for people who can't meet their housing needs on the open market. We're also a property development company, a charitable foundation and a repairs and maintenance service. By 2040 Clarion will be the undisputed leading housing group for good quality, fit for purpose, well managed and sustainable private rent homes.

Closing Date: Thursday 13th May 2021 at midnight

For full details of this vacancy you can download the role profile here - Estate Strategy & Services Manager

Applicants must be able to travel across regions as required.

In the event that we receive a high volume of applications, we reserve the right to close this advert early. We therefore encourage early applications.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.

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