Estate Strategy & Services Manager
- Employer
- Clarion Housing Group
- Location
- England, London, Croydon
- Salary
- Negotiable
- Closing date
- 13 May 2021
View more
- Function
- Homes and Asset Management
- Seniority
- Manager
- Contract
- Permanent
- Hours
- Full Time
- Organisation Type
- Housing association / RP
Job Details
Are you experienced in dealing with Managing Agents to ensure quality and services standards are met and the customer receives value for money in their service charge? If so then we're looking for an Estate Strategy & Services Manager to join our Customer Experience team in Croydon. This role is a key position to ensure the right strategy, relationships and processes are in place for the effective management of our privately managed estates across the country. As the Estate Strategy & Services Manager you'll ensure the approach takes into account different types of building/scheme ownerships of the estates and tenures occupying those properties. Driving the quality and standards we need for our private and shared ownership customers in our Development directorate.
Some of the other key duties include:
Create and implement the strategy for Managing Agents across our estates for new build schemes
Embed a framework of Managing Agents for use across the country, ensuring we select the right partner for new sites
Ensure processes are in place for efficient management of the agents on new sites
Ensure quality and services are delivered to a high standard and an audit programme is in place to ensure quality and standards are met during the defect liability period and whilst we complete on all sales activity at the scheme.
Development and delivery of an estate wide inspections on new and private sites
Analysis of existing approaches and make recommendations for improvement and efficiency
We are looking for individuals with a strong desire to drive high standards for our customers with a background in or full understanding of Managing Agents responsibilities and operations.
To be successful in this role it is essential that you come to us with experience in estate management, been a Director on a ManCo/RMC and have experience working within Property Management. You'll have a thorough understanding of freehold, leasehold and Section 106 agreements. Strong organisational and interpersonal skills are a key requirement as well as a strategic logical approach to tasks.
If this sounds like a good match to your skills we look forward to hearing from you. In return we offer you a competitive salary and generous benefits package in a supportive environment, with plenty of scope for your career advancement and salary progression.
About Clarion Housing Group - we are the country's largest housing association with 125,000 homes nationwide. First and foremost, we're a social landlord, providing affordable homes overwhelmingly for people who can't meet their housing needs on the open market. We're also a property development company, a charitable foundation and a repairs and maintenance service. By 2040 Clarion will be the undisputed leading housing group for good quality, fit for purpose, well managed and sustainable private rent homes.
Closing Date: Thursday 13th May 2021 at midnight
For full details of this vacancy you can download the role profile here - Estate Strategy & Services Manager
Applicants must be able to travel across regions as required.
In the event that we receive a high volume of applications, we reserve the right to close this advert early. We therefore encourage early applications.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship.
Diversity and Inclusion
We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.
We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Company
Clarion Housing Group
Clarion Housing Group comprises the country’s largest housing association; a property development company, a charitable foundation and a repairs and maintenance service.
The Group’s housing association, Clarion Housing, is committed to providing good customer service to all its residents and to maintaining its homes to a good standard - investing significantly in improving them each year.
Its development target is to build 50,000 new homes over 10 years and the Group will invest £13 billion on meeting and delivering on this target. Two thirds of the programme will be affordable and developed by Clarion Housing, while homes for private sale are delivered and marketed through development company Latimer by Clarion Housing Group. The proceeds from sales are invested in our social purpose.
The charitable foundation, Clarion Futures, will invest £150 million over ten years to deliver one of the largest social investment programmes in the country. Priorities are work and training; money management and young people.
Building homes. Developing futures.
- Website
- https://www.clarionhg.com/
- Location
-
6 Tooley St
London Bridge
London
GB
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