Lettings & Administration Team Leader
Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.
We believe that everyone deserves a place to call their own, which is why we’re committed to building 400 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.
At Onward we’re working towards creating positive spaces, which extends to not only to the communities we serve but to our workplaces being positive spaces that are open, diverse and inclusive. Onward is committed to being a diverse and inclusive organisation in every aspect of our work.
We are looking for a Lettings and Administration Team Leader (1 post) to join our Neighbourhoods Team.
Reporting to the Neighbourhood Delivery Manager you will lead and manage a high performing team of Neighbourhood Assistants to ensure that letting objectives are achieved. You will manage our letting process for the regional area, checking and verifying tenancy agreements and sign-up packs. You will research and implement best practice in relation to letting homes and leading on advertising and marketing campaigns, whilst making recommendations to improve internal policies and procedures relating to tenancy and neighbourhood management.
Working collaboratively across our Neighbourhood regional teams, you will work effectively with the Contact Centre and other internal service areas to deliver customer service.
To be successful, it is essential that you have experience of leading people to deliver high performance. This experience should demonstrate delivering excellent customer service and partnership working and as part of a wider team to achieve our desired objectives. You should have knowledge and awareness of housing regulations and choice based lettings and nominations systems, with proven IT skills. Ideally you should have marketing and advertising experience and of developing or improving policies, processes and systems, but this is desirable.
All posts are recruited to the recruitment salary and movement to the confirmed salary is based on successful completion of a 6 month probation. As well as a competitive salary and a generous annual leave entitlement, we offer a range of benefits for a rewarding career including a health cash plan, pension scheme and personal development.
Please note that due to Covid-19, the role will involve a mixture of office based and home working. We have adapted our working arrangements under government guidelines and Safe Systems of Work. Discussions around the current working arrangements and Safe Systems of Work specific to the role will take place during the interview process. If candidates have any concerns / questions in relation to Covid-19 and the role at any stage of the recruitment and selection process they can contact the HR team on HumanResourcesTeam@onward.co.uk and a member of the HR Team will be in touch.
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