Facilities Support Assistant

Onward Homes
£20,750 (Recruitment Rate) £21,700 (Confirmed Rate)
29 Apr 2021
11 May 2021
Part Time
Organisation Type
Housing association / RP

Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 400 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

At Onward we’re working towards creating positive spaces, which extends to not only to the communities we serve but to our workplaces being positive spaces that are open, diverse and inclusive.  Onward is committed to being a diverse and inclusive organisation in every aspect of our work. 

We are looking for a Facilities Support Assistant (Part Time - Job Share) to join our Facilities team.


Reporting to the Regional Building Manager, you will assist in the effective management the our Liverpool office. You will provide an efficient office environment which meets statutory/regulatory requirements and provides excellent customer service. You will be required to assist the Regional Building Manager in ensuring the office is managed effectively, in terms of reception and related services. The post holder will ensure that reception reflects the culture and purpose of the organisation; welcoming visitors and dealing with contractors; managing deliveries and mail, as well as ensuring an excellent customer service is maintained at all times.

You will assist in ensuring health and safety compliance is adhered to at all times, as well as supporting practices and systems that enable our offices to be safe, secure and welcoming for people to work and visit. The post holder will support with regular fire and evacuation drills as necessary. You will assist in the identification and development of a range of budgets, to ensure the effective running of the office; as well as liaising with external suppliers and reporting any issues as necessary, to ensure a safe environment for all.

To be successful, it is essential you have significant experience delivering an outstanding customer service, whilst working as part of a team or independently. It is essential you have excellent interpersonal skills with the ability to communicate at all levels, as well as understanding the range of facilities management functions required to provide an effect workplace and customer facility.  This post is a job share and we are looking for someone to work part time over two week rota; week one working 3 days per week and week two working 2 days per week.

All posts are recruited to the recruitment salary and movement to the confirmed salary is based on successful completion of a 6 month probation.  As well as a competitive salary and a generous annual leave entitlement, we offer a range of benefits for a rewarding career including a health cash plan, pension scheme and personal development.

Please note that due to Covid-19, we have adapted our working arrangements under government guidelines and Safe Systems of Work.  Discussions around the current working arrangements and Safe Systems of Work specific to the role will take place during the interview process. If candidates have any concerns / questions in relation to Covid-19 and the role at any stage of the recruitment and selection process they can contact the HR team on HumanResourcesTeam@onward.co.uk and a member of the HR Team will be in touch. 

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