Customer Home Experience Executive x2

England, London, Croydon
£28280 - £36380 per annum
04 May 2021
18 May 2021
Clarion Housing Group Ltd
Full Time
Organisation Type
Developer / builder

SALARY: £28,280 to £36,360 pa pro rata

JOB LOCATION: Home based - Croydon

HOURS: 36 hours per week

CONTRACT TYPE: 1 x Permanent

1 x Fixed term contract for 2 years

We're looking for 2 Customer Home Experience Executives to ensure our customers receive the very best service and experience at each touch point of their journey with us from completion on the purchase of their new home. We have one permanent role and one role offered on a fixed term contract for 2 years. Both positions are homebased covering London with a link office in Croydon.

This is a great opportunity to provide excellent customer service when delivering Home Demonstrations and a memorable, welcoming experience when handing over keys to the customer's new home.

We'll look to you to provide a best in class Customer Service to Shared Owners and Market Sales Purchasers when they have completed the sale on their new home and represent your customer requirements when taking acceptance of their homes. You'll deliver outstanding Home Demonstrations to Shared Owners and Market Sales Purchasers so they can understand their new home and you'll be responsible for creating high quality Home User Guides for each new home.

You'll be required to provide an excellent customer experience whilst settling a customer into their new home and professionally and courteously answer any queries they may have, ensuring their experience of key collection and handover is positive.

Other responsibilities include:

  • Ensure customer satisfaction targets are met

  • Pre checks are carried out to ensure homes are ready for customers to move into

  • Check landscaping and communal areas are customer ready

  • Strong organisation skills to manage own diary

  • Drive a personalised customer experience

  • Build good working relations with interacting teams across the business

  • Issue resolution

You'll ideally have experience in the service and hospitality industry with a passion for delivering excellent customer service. If you've delivered excellent customer service in a fast paced, customer focused organisation and are able to deal with multiple priorities we look forward to hearing from you.

Clarion Housing Group is the country's largest housing association with 125,000 homes nationwide. We're a social landlord, providing affordable homes for people who can't meet their housing needs on the open market, a property development company, a charitable foundation and a repairs and maintenance service. By 2040 Clarion will be the undisputed leading housing group for good quality, fit for purpose, well managed and sustainable private rent homes.

Closing Date: Tuesday 18th May at midnight.

In the event that we receive a high volume of applications, we reserve the right to close this advert early. We therefore encourage early applications.

Interviews will be held via MS Teams. Date TBC.

For further details on this vacancy please click 'apply' where you can download a copy of the role profile.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship.