Income Recovery Officer

Riverside House, Rotherham, South Yorkshire
£22,183 - £24,491
07 May 2021
19 May 2021
Full Time
Organisation Type
Local authority

Due to current Coronavirus (COVID-19) restrictions we are following Government advice and this may result in interviews being held via video call.

Income collection is vital to ensure we are able to fund all housing related services for Rotherham Metropolitan Borough Council tenants.

After recent welfare reform changes the collection of rental income is becoming increasingly difficult and our tenants’ incomes are becoming increasingly stretched; the Income Recovery team has recently undergone transformation in order to deal with these challenges. As a result of this transformation we are looking to recruit 1 temporary Income Recovery Officer to help with this.

As an Income Recovery Officer you will be responsible for your own patch of properties and the collection of the rental income; this is to be done via letter, telephone and home visits. You must be comfortable in communicating with tenants through various contact mediums (including face-to-face) and strike the balance between enforcement and support.

The successful candidate will have:

  • good numeracy and written skills
  • an ability to build and maintain relationships with tenants, colleagues and third parties
  • an ability to have difficult conversations with tenants in respect of money and have a firm but fair approach to all unpaid rent
  • an ability to interpret and follow policies and procedures
  • an ability to learn and understand IT applications.

You will be required to work as part of a rota, between the hours of 8am and 6pm Monday to Friday and 8.30am to 12.30pm Saturdays.

For further information please call Robeen Abou El Ola on 01709 247347or Louise Young (Tuesday – Thursday) on 01709 807806.

Skills needed – Analytical / negotiation / customer service / IT / data interrogation / problem solving / decision making / flexibility / communication

Would suit individuals from the following background: Housing/ Welfare / Sales / Credit Control / Customer Service / Financial Sector / Performance Background

A background in Income Recovery / Housing isn’t essential but is preferred.

This post will have access to the Public Services Network, if successful you will be required to apply for a disclosure of criminal records check at the Basic level (unspent criminal convictions).

From 1st April 2017 to 31st March 2022 employees paid at Band D and above are subject to a temporary pay reduction of 1.15% spread out by means of a weekly / monthly deduction (dependent on pay frequency) from each pay period over the full financial year. In recognition of implementing this temporary measure, those who experience a pay reduction will be awarded of three additional day’s leave (pro rata for part-time).

Closing date 19/05/2021

For more information about the above post and to apply online Click Here

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