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Customer Support Specialist x4

Employer
Clarion Housing Group
Location
England, Norfolk, Norwich
Salary
£25601 - £30114 per annum
Closing date
20 May 2021

Job Details

We're looking for four exceptional Customer Support Specialists to join our Customer Support team in Norwich on a fixed term basis for 6 months.

We'll look to you to manage a number of cases areas effectively and handle customer contacts related to a variety of tasks so you'll need excellent communication skills to liaise with various internal teams and external agencies. You'll need to participate in active learning and share knowledge to support us in driving continuous improvement in order to meet high levels of performance.

Accuracy and attention to detail are key skills for ensuring processes are actioned to the highest standard and you must be able to work in a busy, pressurised environment whilst effectively managing your own time to complete a varied and challenging workload.

The nature of the teams work areas means that you'll need to have a flexible and adaptable approach to manage changing priorities as the business need determines. You'll need confidence to apply sound judgement and decision making skills to take ownership of you work areas.

Clarion Housing Group is a business for social purpose and a charitable registered society; we're also a great place to work. We pride ourselves in employing some of the most talented people.

Knowing that you're making a difference to our residents' lives is rewarding, but our roles offer much more than that. Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle.

We offer a wide range of attractive employee benefits including:

  • Generous starting salary, with plenty of opportunity for progression

  • Minimum 25 days annual leave plus 8 bank holidays each year, increasing to a maximum of 30 days after three years' service.

  • Enhanced sickness, maternity, adoption & paternity pay

  • Company Bonus Scheme

  • Matched pension contributions up to 7.5%

  • Sponsorship for professional qualifications and professional membership fees

  • Flexible financial, health & wellbeing, and lifestyle benefits

  • Employee discounts scheme.

The team are working from home for now, with a view to work flexibly between the office and home.

If you believe you have the qualities we're looking for and are interested in working for an organisation that can really make a difference to people's lives, then please apply!

Closing Date: Thursday 20th May 2021 at midnight

For further details on this vacancy, please click 'apply'

In the event that we receive a high volume of applications, we reserve the right to close this advert early.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.

Company

Clarion Housing Group

Clarion Housing Group comprises the country’s largest housing association; a property development company, a charitable foundation and a repairs and maintenance service.

The Group’s housing association, Clarion Housing, is committed to providing good customer service to all its residents and to maintaining its homes to a good standard - investing significantly in improving them each year.

Its development target is to build 50,000 new homes over 10 years and the Group will invest £13 billion on meeting and delivering on this target.  Two thirds of the programme will be affordable and developed by Clarion Housing, while homes for private sale are delivered and marketed through development company Latimer by Clarion Housing Group.  The proceeds from sales are invested in our social purpose.   

The charitable foundation, Clarion Futures, will invest £150 million over ten years to deliver one of the largest social investment programmes in the country. Priorities are work and training; money management and young people.

Building homes. Developing futures.

Company info
Website
Location
6 Tooley St
London Bridge
London
GB

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