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Head of Housing Operations – People Service

Employer
Waltham Forest Council
Location
Waltham Forest, London (Greater)
Salary
£68,568 - £74,433
Closing date
4 Jun 2021

Head of Housing Operations – People Service

Bursting with culture, innovation, energy and opportunity, Waltham Forest is a place people want to live, raise a family, start a business and work. We are an award winning Council, winner of the Municipal Journal local authority of the year 2019.

We have ambitious and bold plans to improve our housing service delivery and have re-designed our Operations teams to deliver.

Our newly created Housing Operations People Team needs a Head of Service to help make our ambitions a reality. This exciting and challenging new role will lead a team focussed on supporting and managing our tenants and their tenancies. Key business functions include

  • income collection
  • responding effectively to breaches of tenancy conditions
  • ensuring properties are re-let efficiently and safely, meeting our challenging turnaround target,
  • working with colleagues across the Council to help tenants successfully maintain their tenancies and their homes.

We are looking for

  • a skilled and resourceful senior manager with the ability to work successfully in a large, complex public sector organisation
  • a track record of delivering improved services and improved resident satisfaction in a social housing setting
  • the ability to deliver effective tenant and leaseholder engagement in the design, delivery and evaluation of services
  • great negotiation skills to bring individuals and teams together
  • the ability to work collaboratively across a large complex organisation to deliver positive outcomes for the community
  • the ability to operate at a strategic level and also to develop clear, outcome based service plans to deliver desired outcomes.
  • sound knowledge of the social housing operating environment, particularly around tenancy management, income collection and the management of anti-social behaviour

When looking for a Housing Operation - Heads of People Services, we are keen to hear from all candidates who fit the Role profile criteria, however the Council is particularly keen to encourage and improve diversity. This is because we recognise that what people bring through their personal experiences, background and identity significantly enhances to the Council’s ability to deliver services to our residents.

Therefore applicants who are women and applicants from Black, Asian or Minority Ethnic backgrounds are encouraged.

The Council is also a Disability Confident employer where those candidates declaring a disability, meeting the minimum criteria for the role, will be shortlisted for interview. Details are available within the application process.

Closing date for applications  - Midday 4th June 2021

Interviews will take place on Wednesday 16th June 2021

Apply link: https://ats-walthamforest.jgp.co.uk/vacancies/150239/preview/

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