Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 400 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

At Onward we’re working towards creating positive spaces, which extends to not only to the communities we serve but to our workplaces being positive spaces that are open, diverse and inclusive.  Onward is committed to being a diverse and inclusive organisation in every aspect of our work. 

We are looking for a Home Ownership Manager (Customer) (1 post) to join our Home Ownership team. 

This is new role at Onward and you will manage a team of Home Ownership Specialists delivering services to schemes across a range of dispersed sites to ensure customers receive a professional, cost effective and high quality management service.  Through the team you will deliver an excellent leasehold management service that delights our customers, while providing value for money that reflects the needs and requirements of their property and estate.

Working collaboratively with colleagues from Finance, Property and our external contractors, you will manage the budgets, resources and priorities of the team and their portfolio ensuring effective and efficient use of resources to deliver agreed performance and customer satisfaction.  You will monitor and report on performance against targets to encourage continuous improvement ensure suitable arrangements are developed and put in place to allow for external assurance and validation of the landlord’s and managing agent compliance obligations to its customers, including monthly scheme inspections.

It is essential you have a experience of delivering effective leasehold management functions, and managing customer friendly but well controlled home purchase schemes.  You should have an in depth knowledge of relevant legislation with excellent knowledge of variable service charges, and of managing agency services.  A demonstrable commitment to deliver exceptional customer service will be essential that also demonstrates your excellent communication skills (both written and verbal) with a proven ability to influence external partners and customers.

All posts are recruited to the recruitment salary and movement to the confirmed salary is based on successful completion of a 6 month probation.  As well as a competitive salary and a generous annual leave entitlement, we offer a range of benefits for a rewarding career including a health cash plan, pension scheme and personal development.

The base location for this role is to be agreed. However please note that due to Covid-19, we have adapted our working arrangements under government guidelines and Safe Systems of Work.  Discussions around the current working arrangements and Safe Systems of Work specific to the role will take place during the interview process. If candidates have any concerns / questions in relation to Covid-19 and the role at any stage of the recruitment and selection process they can contact the HR team on HumanResourcesTeam@onward.co.uk and a member of the HR Team will be in touch.