Supported Housing Specialist (Tenancy Support)

Onward Homes
Watson Building, 4 Renshaw Street, Liverpool, L1 2SA
£28,000 (Recruitment Rate) £29,600 (Confirmed Rate)
11 May 2021
23 May 2021
Full Time
Organisation Type
Housing association / RP

Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 400 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

At Onward we’re working towards creating positive spaces, which extends to not only to the communities we serve but to our workplaces being positive spaces that are open, diverse and inclusive.  Onward is committed to being a diverse and inclusive organisation in every aspect of our work. 

We are looking for a Supported Housing Specialist (1 post) to join our Health and Wellbeing Team.

Reporting to the Team Leader, you will deliver a specialist Wellbeing service to all our vulnerable customers across Onward working collaboratively with our Neighbourhoods Teams and partner agencies to ensure a high level of customer service. 

In the role, you will be responsible for your own caseload within your allocated neighbourhood patches whilst working towards sustaining tenancies for our more vulnerable customers enabling them to live more independently.  Working collaboratively  alongside colleagues internally and externally, you will develop and deliver bespoke wellbeing services to individual neighbourhoods based on the neighbourhood plans.

You will have a good understanding of wellbeing issues that affect customers tenancies within the neighbourhoods in which we operate, whilst having the ability to communicate effectively with customers, colleagues, and external organisations. You should be educated to GCSE standard or have equivalent qualification / experience and hold a full UK driving license.  A satisfactory DBS check will be required. 

All posts are recruited to the recruitment salary and movement to the confirmed salary is based on successful completion of a 6 month probation.  As well as a competitive salary and a generous annual leave entitlement, we offer a range of benefits for a rewarding career including a health cash plan, pension scheme and personal development.

Please note that due to Covid-19, we have adapted our working arrangements under government guidelines and Safe Systems of Work.  Discussions around the current working arrangements and Safe Systems of Work specific to the role will take place during the interview process. If candidates have any concerns / questions in relation to Covid-19 and the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.