Community Partnership Manager
The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live in them.
Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
To help achieve this vision we have a new opportunity for 2 Community Partnership Managers, (CPM) to work nationally on the development of external community partnerships that deliver local services supporting tenancy sustainment through to health and wellbeing initiatives for our customers and the wider local community in line with our social investment strategy. The CPM roles involve significant travel around our business geography.
This role reports into the Senior Community Partnership Manager and is a key step in the development of the Social Investment team led by the Director of External Affairs and Social Investment. The team currently comprises of two experienced Senior Community Partnership Managers and a Social Investment Officer.
The location of this role can be based in the following areas: London, Oldham, Crewe or Sheffield.
- Lead on the operational development of new external community partnerships that support the development of opportunities for our customers to improve their lives and create possibilities for them.
- Provide advice and support to existing local and national projects to ensure these further the provision of services to our social housing customer base and others in the local community.
- Ensure through robust compliance reviews and service audits, there are effective budget controls in place and performance reporting, to evidence that high quality customer focused services are being provided.
- Work with partners to identify potential sources of funding and where needed prepare and submit bids to develop/sustain the services provided.
- Support governance arrangements in relation to partnership agreements and funding bids management.
- Build and maintain strong working relationships with key stakeholders across the business.
- Provide specialist advice and support to new and existing external community partners (i.e. social enterprises, local authority community teams, youth services, local community charities, food bank providers etc.) to sustain and develop services.
- Take the lead within Guinness on the successful delivery of all elements of the Aspire awards.
Essential skills and Experience:
- Proven ability to deliver a responsive, high quality, customer focused service.
- Proven experience of developing and working with communities in order to make a difference.
- Proven ability to apply project management tools and methodologies.
- Proven experience of supporting and working with customers and customer representatives to monitor and improve services.
- Ability to apply research and analysis to support project bids and service improvement.
- Ability to interpret monitoring data and information and present meaningfully and accurately.
- Proven ability to build excellent working relationships with teams across functions and specialisms.
- Ability to innovate and think creatively.
- Excellent oral and written communication skills.
- Good knowledge of Microsoft Office and equivalent IT packages.
- Demonstrates the Guinness Behaviours.
Desirable Skills and Experience:
- Experience of promotion and publicity work.
- An understanding and commitment to customer engagement especially with underrepresented or harder to reach customers
- Experience of local government and politics area or specialism.
- Educated to Level 3 (A level or equivalent).
- Chartered Institute of Housing Certificate in Housing Practice Level 3 or 4.
- Degree qualified.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
If you’re interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria.
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