Tenancy Sustainment Officer
- Employer
- Futures Housing Group .
- Location
- Daventry, NN11 8PB
- Salary
- £31,500
- Closing date
- 31 May 2021
View more
- Function
- Community and Customer Services, Housing / neighbourhood management, Tenant services
- Seniority
- Officer
- Contract
- Permanent
- Hours
- Full Time
- Organisation Type
- Housing association / RP
If so, you could be our new Tenancy Sustainment Officer, ready to support people and families across the Northamptonshire area in our delivery of ‘Great Places’, ‘Great Services’ and ‘Great Tomorrows’.
You’re a housing support professional ready to utilise the great skills you’ve gained in your career so far working with customers experiencing a range of issues including mental health and domestic abuse impacting their ability to manage their affairs and maintain their tenancy. You’ll know how to tackle challenging situations and construct robust support plans enabling our customers to reach their potential.
Your resilience will ensure a ‘tough love’ approach and your ability to have open and honest conversations with customers will support the prevention of long term dependency on the service while working closely with Neighbourhoods, Money Advice and Domestic Abuse Champion.
Your ability to coach and motivate through your collaborative way of working and excellent communication skills will showcase through successful support plans and changed behaviours. Coupled with the emotional support provided you’ll be building self-esteem, self-confidence and removing barriers that in the long term will enable customers to undertake either paid or voluntary work through Futures employment services.
If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include agile working, private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.
This role covers the Northamptonshire area and our main office will be moving to a state-of-the-art, flexible new workspace near East Midlands Airport later this year.
To start your journey with Futures take a look at our role profile.
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