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Customer Service Officer (x2)

Employer
Brighter Places
Location
Bristol
Salary
£22,000 - £24,000 per annum plus benefits
Closing date
18 Jun 2021

Job Details

We have 2x exciting opportunities to join us as a Customer Service Officer based in Bristol on a fixed term contract lasting 6 months. In return, you will receive a competitive salary of £21,000 - £24,000 per annum plus benefits.

About our Customer Service Officer role:

This is a great opportunity for three enthusiastic individuals to make a real difference in the way we deliver our customer service and drive forward the agenda for affordable housing and stronger communities in the city and beyond.

Key Responsibilities as our Customer Service Officer:

- Providing our customers with a one-stop service that is able to advise and give informed guidance on a variety of services, in particular repairs and including housing management, tenancy management estate management, rent (including service charges, sundry debts and Former Tenant arrears) enquiries
-Identifying, accurately diagnosing and initiating customer repair requests, issuing the appropriate repair instruction, costing and priority in line with the company’s repair obligations and policy
- Agile working (incl. home working)
- Pro-actively seeking solutions to customer enquiries by communicating with colleagues and contractors to resolve queries, promoting and sharing knowledge and good practice with colleagues

What we’re looking for in our Customer Service Officer:

- Knowledge and experience of working in a customer focused environment
- Excellent administrative skills and professional and positive telephone manner
- Ability to prioritise work, multi-task in a reactive environment and work to tight deadlines

You will receive the following benefits as our Customer Service Officer:

- Working in a friendly and supportive work environment
- Agile working
- 28 days holidays
- Competitive Company pension
- Gym membership or Health Cash Plan

Please note, the closing date of 30 May 2021 is flexible and we are reviewing applications as they come in. We may close the vacancy early if we find the right candidate. If you are interested, please get in touch with us as soon as possible.

If you feel you have the skills and experience as our Customer Service Officer, then please click apply today!

Company

About us

Brighter Places is an ambitious new housing association for Bristol and surrounding areas. We will play an important role in driving forward the agenda for affordable housing and stronger communities in the city and beyond.

We manage 3,300 homes and serve more than 8,100 residents, and we have ambitious plans for our future.

This is a new chapter in our proud history as a bigger and better housing association delivering excellent customer service, resident-led decision-making and developing and improving homes.

What we do

As the name suggests, our purpose is to bring together the best of the two associations and put residents at the heart of our services. 

Over the first six months, we have set our corporate vision and plans, but we had three clear priorities from day 1:

  • Growth: We are excited and ambitious for our future, and our ability to continue to grow as a business. We have the ambition to complete the delivery of 1,000 new homes by 2027 and are committed to ensure our new and existing homes are energy efficient and carbon neutral. As a community-based business, we will also thrive to work closely with our communities to develop the homes they need for the future.

Working for us

Alongside working in a friendly and supportive work environment, we offer competitive salaries and an attractive benefits package, including 30 days holidays, agile working arrangements (including home working), 6.16% employer pension contribution and life assurance, a £700 flexi-benefit per year that can be used towards breaks away, treatments, counselling, fitness activities, insurances, family activities and many more options.

To access our Jobs site please use the following link: https://www.brighterplaces.co.uk/careers

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