(2 Available Positions)
Whitehaven and Maryport
Part Time (18.75 hours per week, 3.75 hours daily)
Salary from £22,500 to £25,850 (pro-rata) dependent on skills and experience
Plus, brilliants benefits!
Empowering to live rewarding and happy lives. That’s when it hits home
We have fabulous opportunity for you to join our really awesome team as a Housing Manager. Your roles in a nutshell, is to make our customers happy! It’s not just about providing our customers with a home, it’s about building relationships with them. This means that when it comes to those situations that are a bit difficult or tricky (which do happen from time to time) that we make it easier to deal with.
Yes, we collect rent, chase arrears, fill void properties, manage estates and deal with anti-social behaviour. But it’s so much more than that. It’s also about working closely with our colleagues to make sure that where our customers need support, that we help them to live their best lives
About our team
To us were not just a team we’re a ‘work family’. Our fantastic Managers are Caroline (Whitehaven) and Christina (Maryport), who have both worked for Home Group for over 20 years each and have a wealth of experience and knowledge.
We’re a friendly bunch, and we don't just love to support our customers, we're there for each other too! We all come from a wide and diverse range of backgrounds with different experiences and have team members who have worked within Home Group for over 30 years to our latest colleague who started in May 2020. There will always be someone who can help and support you in your role or help you devise an answer to an issue!
Where you’ll work
You’ll work across one of our portfolios based either around Whitehaven or around Maryport, but you will have specific responsibility for a particular patch within the area, though there may be occasions you will need to be flexible and help out in other areas. The great news is that you will have the flexibility of working either from home or in one of our local offices and we’ll give you the technology and kit to make that easy!
As a team we’re critical to supporting our customers. This means you’ll work each day between the hours of 9am - 5.30pm, Monday to Friday. The good news is that you will have a degree of flexibility, as it’s the team’s unwritten rule that you attend the important appointments in life. So, whether it’s your child’s school play, your partner’s graduation, or to get your new fridge delivered we’ll work with you in what matters. Our focus is on getting the job done, not your working hours!
You'll have a proven passion for delivering excellent customer service and a genuine desire to help our customers. You will demonstrate effective relationship, negotiation, conflict resolutions skills and the ability to self-manage and prioritise. You'll also need an understanding of housing, neighbourhood management, housing law, universal credit, welfare benefits and how this relates to the work of a Registered Provider.
You will be responsible for carrying out generic Housing Management activities including arrears, void management, estate management, customer involvement, income management, lettings and other related tasks. You will continuously improve services to meet challenging targets and obtain best value for customers, working in partnership with stakeholders, external partners and colleagues. You will also signpost our customers to our varied access channels within the contact centre, improving their access to our range of services.
Here at Home Group we have invested heavily in our future and use current and up to date equipment. You’ll be issued with the latest kit, which could include a Surface Pro and mobile. So it's really important to us that you are technologically savvy (or at the very least not a technophobe!)
It would be amazing if you have worked in this type of environment before, however it’s your “can do” positive attitude and enthusiasm that are critical to make this role a success. You need to be accountable for your patch to provide outcomes for your customers, be commercial to provide best value for money yet balance this with being caring and supportive with lots of energy! We can nurture your talent, just let us know in your cover letter why you have a passion for working here!
As this is a Mobile working and community based role, you need to be able to drive, as well as having access to a car insured for business purposes. Don’t worry, we’ll pay you expenses to cover this use!
When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.
Want to know more?
If you’re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You’ll be able to download the Housing Manager Job description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!
Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.
Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!
We’re continuing to deliver services for our customers during the COVID-19 pandemic, and our brilliant colleagues are at the very heart of making that happen. We’re doing things a little differently at the moment, so to keep everyone safe, we’ll engage with you digitally where possible. Check out our awesome video to find out more on how our colleagues have felt supported here during the outbreak.
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