Housing Management Worker
Housing Management Worker
County Durham, Spennymoor, Clarence Court
Part Time (33.5 hours per week) Fixed Term until 31^st March 2022
Salary circa £18,576 pa (pro rata)
Plus, brilliant benefits!
Empowering customers to live rewarding and happy lives. That’s when it hits home.
We have fabulous opportunity for you to join our awesome team. We support our brilliant customers by helping and maintaining their home as well as assessing their health and wellbeing needs, providing information and sign posting to relevant agencies, and engaging in social contacts and activities. Our customers live in sheltered housing which is specifically designed for people over the age of 60+ providing secure, convenient and comfortable accommodation without any unnecessary rules or demands.
We help our customers by focusing on tenancy support. You’ll support by helping them to manage their tenancy and rent accounts. You’ll also support our customers with their housing benefit claims and making sure that these are received on their rent account. You’ll turn around vacant bed spaces so that new customers who need our help can move in quickly. You’ll also make sure our service achieves maximum occupancy, and that we are health and safety compliant!
About our team
You’ll be working alongside our fabulous team who are super passionate about supporting customers to reach their goals and celebrating their achievements. To us were not just a team we’re a ‘work family’. Our managers are Karen and Rachel, who have between them 17 years’ experience with Home Group. There is a total of 24 of us in the team and we don’t just love to support our customers, we’re there for each other too! Although you will be working remotely at the scheme you will work closely with Debbie, Anita, Brian, Caroline, Julie, Kim, Sarah & Mik who are all based at one of the 9 schemes. We all love nothing better than grabbing a cuppa and having a chat albeit this being virtually at the mo!
You’ll be working - 9am till 5pm Monday to Thursday and Friday 9am until 12.30pm. It’s the team’s unwritten rule that you attend the important appointments in life, be it your child’s school play, your partner’s graduation, or to get your new fridge delivered. Our focus is on getting the job done, not your working hours!
You’re passionate and motivated to help vulnerable people make positive and lasting changes to their lives. You’ll impress us with your ability to work on your own initiative, positively influencing people from all different backgrounds. You will have experience in safeguarding, risk assessments, confidentiality, support plans, alongside working collaboratively. As Housing Management Worker you’ll support letting and re-letting rooms or units, collecting rents, and taking formal tenancy action when needed. You’re great at managing your own time and have strong written and verbal communication skills.
If you’re not the biggest fan of technology, that’s not a problem to us. You do need to know that we are quite a high tech company and most of our application process and mandatory learning are online. However, we’re glad to support you, if you need help.
To make sure our customers are well supported, it’s important that you have worked in a supported environment before. Don’t worry, we won’t drop you in the deep end, we’ll help to you understand how things work at Home Group!
As this is a community-based role, you’ll need to travel around. You could do this role using public transport, or if you drive and have access to a car that would also be amazing! (we pay your expenses to cover this use!)
When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.
Want to know more?
If you’re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the Housing Management Worker Job Description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!
Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.
Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!
We’re continuing to deliver services for our customers during the COVID-19 pandemic, and our brilliant colleagues are at the very heart of making that happen. We’re doing things a little differently at the moment, so to keep everyone safe, we’ll engage with you digitally where possible. Check out our awesome video to find out more on how our colleagues have felt supported here during the outbreak.
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