Housing Manager

Recruiter
Home Group
Location
CM7 1ER, Braintree
Salary
£20,000 - £29,999
Posted
18 May 2021
Closes
11 Jun 2021
Ref
21731
Seniority
Manager
Contract
Permanent
Hours
Full Time
Organisation Type
Charity

DESCRIPTION/RESPONSIBILITIES:

Housing Manager

Essex, Braintree (Flexible Working)

Full-time (37.5 hours per week)

6-month fixed term contract with possible extension

Salary from £22,500 to £35,200 (band max) dependent on skills and experience

Plus, brilliant benefits!

Empowering to live rewarding and happy lives. That’s when it hits home

We have fabulous opportunity for you to join our awesome team as a Housing Manager. Your role in a nutshell is to make our customers happy! It’s not just about providing our customers with a home, it’s about building relationships with them. This means that when it comes to those situations that are a bit difficult or tricky (which do happen from time to time) that we make it easier to deal with.

Customer Quotes

On a recent assessment our customers said, “I love my home”, “I am really happy here”, and “Home Group do not need to improve anything with the staff they are perfect”

About our team

To us were not just a team we’re a ‘work family’. Our Operations Manager for the team is Nic Davey who has a vast amount of experience and loves getting muddy at Music festivals. There are 8 of us in the team, and we don’t just love to support our customers, we’re there for each other too! 

The Essex Housing team is made up of 4 Housing Managers, 2 Housing Manager apprentices, 1 Community Housing Assistant and 1 Financial Inclusion Partner. You will be managing all the Tall buildings in East Essex and will be based in Braintree with flexible working. The great news is that we’ll give you the kit to make that easy!

Working hours

As a team we’re critical to supporting our customers. The working week will be 9 to 5:30 Monday to Friday. The good news is that you will have a degree of flexibility, as it’s the team’s unwritten rule that you attend the important appointments in life. So, whether it’s your child’s school play, your partner’s graduation, or to get your new fridge delivered we’ll work with you in what matters. Our focus is on getting the job done, not your working hours!

About you

You'll have a proven passion for delivering excellent customer service and a genuine desire to help our customers. You will demonstrate effective relationship, negotiation, conflict resolutions skills and the ability to self-manage and prioritise. You'll also need an understanding of housing, neighbourhood management, housing law, universal credit, welfare benefits and how this relates to the work of a Registered Provider.

We want a dynamic and energised individual that will oversee significant works to our tall buildings. This will include overseeing works with contractors and maintenance colleagues, making sure the buildings are compliant with all Health and Safety regulations, work in partnership with stakeholders, engaging with the wider community and right at the heart of it providing a first-class service to our customers. This is an exciting opportunity for an experienced housing professional looking for a project, opportunity to drive improvements and do something amazing for customers.

Here at Home Group we have invested heavily in our future and use current and up to date equipment. You’ll be issued with the latest kit, which could include a Surface Pro and mobile. So, it's important to us that you are technologically savvy (or at the very least not a technophobe!)

It would be amazing if you have worked in this type of environment before, however it’s your “can do” positive attitude and enthusiasm that are critical to make this role a success. We can nurture your talent, just let us know in your cover letter why you have a passion for working here!

As this is a Mobile working and community-based role, you need to be able to drive, as well as having access to a car insured for business purposes. Don’t worry, we’ll pay you expenses to cover this use!

When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.

Want to know more?

If you’re not reading this advert on our career’s pages, press the APPLY NOW button to access lots of useful stuff! You’ll be able to download the Housing Manager Job description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!

To apply

Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.

You’re unique!

Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So, whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work

During Covid

We’re continuing to deliver services for our customers during the COVID-19 pandemic, and our brilliant colleagues are at the very heart of making that happen. We’re doing things a little differently at the moment, so to keep everyone safe, we’ll engage with you digitally where possible. Check out our awesome video to find out more on how our colleagues have felt supported here during the outbreak.

#essexjobs #braintreejobs #housingjobs #housingmanagement

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