Location: Hertfordshire – covering Watford, Broxbourne, East Herts and Epping Forest areas
Full Time 37.5 hours per week, Permanent contract
Salary from £25,200 to £28,950 pa dependent on skills and experience
Plus, brilliant benefits!
Empowering to live rewarding and happy lives. That’s when it hits home
We have fabulous opportunity for you to join our really awesome team as a Housing Manager. Your roles in a nutshell, is to make our customers happy! It’s not just about providing our customers with a home, it’s about building relationships with them. This means that when it comes to those situations that are a bit difficult or tricky (which do happen from time to time) that we make it easier to deal with.
Yes, we collect rent, chase arrears, fill void properties, manage estates and deal with anti-social behaviour. But it’s so much more than that. It’s also about working closely with our colleagues to make sure that where our customers need support, that we help them to live their best lives!
About our team
To us were not just a team we’re a ‘work family’. Our manager is Kayley (who loves art and gardening!). Kayley has worked for Home Group for 12 years. There are nine of us in the Hertfordshire team, but we work with other colleagues across the East of England, and we don’t just love to support our customers, we’re there for each other too! We have regional meetings regularly, so you’ll have lots of chances to build your networks in the team and get to know your peers.
This role also requires line management of a Community Housing Assistant who provides our Housing Management service to 4 supported sites – 3 of which are CQC registered care homes.
Where you’ll work
You’ll work across four local authority areas as our customers need us, but we know that a lot of work is coming from the Watford area at the moment. We also have an exciting new build project coming on line in Watford that should be ready for new customers in the next month or so. The great news is that you will have the flexibility of working from home and we’ll give you the technology and kit to make that easy. You’ll manage your own diary and control where and when you travel.
As a team we’re critical to supporting our customers. This means that your core hours will be Monday to Friday 9am-5pm however you will have a degree of flexibility, as it’s the team’s unwritten rule that you attend the important appointments in life. So, whether it’s your child’s school play, your partner’s graduation, or to get your new fridge delivered we’ll work with you in what matters. Our focus is on getting the job done, not your working hours!
You'll have a proven passion for delivering excellent customer service and a genuine desire to help our customers. You will demonstrate effective relationship, negotiation, conflict resolutions skills and the ability to self-manage and prioritise. You'll also need an understanding of housing, neighbourhood management, housing law, universal credit, welfare benefits and how this relates to the work of a Registered Provider.
You will be responsible for carrying out generic Housing Management activities including arrears, void management, estate management, customer involvement, income management, lettings and other related tasks. You will continuously improve services to meet challenging targets and obtain best value for customers, working in partnership with stakeholders, external partners and colleagues. You will also signpost our customers to our varied access channels within the contact centre, improving their access to our range of services.
Ideally, you will also have experience of being a line manager or be able to demonstrate to us your transferable skills and ideas.
Here at Home Group we have invested heavily in our future and use current and up to date equipment. You’ll be issued with the latest kit, which could include a Surface Pro and mobile. So it's really important to us that you are technologically savvy (or at the very least not a technophobe!)
It’s important to us that you have worked in a mixed tenure environment before as well as having experience of social housing. It would also be great if you have experience of new build sites and getting these properties let for the first time. Don’t worry, we won’t drop you in the deep end, we’ll help to you understand how things work at Home Group!
As this is a Mobile working and community based role, you need to be able to drive, as well as having access to a car insured for business purposes. Don’t worry, we’ll pay you expenses to cover this use!
When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.
Want to know more?
If you’re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You’ll be able to download the Housing Manager Job description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!
Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.
Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work.
We’re continuing to deliver services for our customers during the COVID-19 pandemic, and our brilliant colleagues are at the very heart of making that happen. We’re doing things a little differently at the moment, so to keep everyone safe, we’ll engage with you digitally where possible. Check out our awesome video to find out more on how our colleagues have felt supported here during the outbreak.
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