Senior Client Services Manager

Home Group
Wymondham (Avenue Road)
20 May 2021
11 Jun 2021
Full Time
Organisation Type

Senior Client Services Manager
Norfolk, Wymondham

Permanent Contract, Full Time (37.5 hpw)
Salary circa £25,000 to £28,000 pa (pro rata) negotiable based on skills and experience 
On call shift payment of £14.30 per session
Plus, brilliant benefits!

Delivering support with a difference. That’s when it hits home.
We have a fabulous opportunity for you to join our awesome team at Wilkinson House in Wymondham. As a great leader, you will have a genuine passion to lead our services in delivering aspirational person centred housing related support. You’ll have overall responsibility for managing our supported housing service for single male customers coming to us with a range of backgrounds including homelessness, substance misuse, offending behaviour, mental health needs and learning difficulties.

We provide one 24 hour staffed supported housing service at our hub, Wilkinson House. From there we manage 13 move on properties nearby giving a step down option for customers ready to leave Wilkinson house but not quite ready to live independently. Wilkinson House is a 9 bed hostel with a big garden that we like to use for activities including growing our own vegetables – and we have a fish pond! We’re also using two brilliant apprentices to develop a package of move on support to help our customers once they move into their new home.

We help our customers with all sorts of thing to get them on track for the rest of their lives. These can be really practical things like budgeting, learning to manage a home and pay their rent, complying with licence conditions and accessing local support services. But we also do loads of really important work to build people’s confidence and trust, give them hope for their future, support them to build and maintain relationships and take all of the steps needed to leave supported housing successfully.

Leading a team of 1 support coordinator, 3 support workers, apprentices and bank workers, you’ll deliver efficient, high quality, cost effective and customer centred services. You’ll empower our customers to live independently and make it a great place to work for our colleagues. As Team Manager and safeguarding lead, you’ll ensure the high performance and quality assurance of our services using your experience and strong skills in effectively motivating and directing colleagues. You’ll also monitor service performance against contractual targets and ensure that the service is visible and accessible to referring agencies and self-referring customers too.

About our teams
Your fabulous team are really passionate about supporting customers to reach their goals and celebrating their achievements. To us were not just a team we’re a ‘work family’. There are 6 permanent colleagues in the team plus our super flexible bank workers, and we don’t just love to support our customers, we’re there for each other too! 
Your manager will be Kayley, who has worked for Home Group for 13 years. Kayley loves art, gardening and cakes! Her role is across the East of England so you’ll be part of her wider team where there is loads of peer support available and a huge amount of experience you can draw on. You will also join the wider East Region management team and will work with other internal departments (such as our maintenance colleagues) to make sure that we have a great service for our customers. 

Working hours
Here at Home Group we work flexibly, and the focus is on getting the job done and that means trusting each other. Your team are working 24/7 so we will require you to work flexibly so that you can support all of your colleagues throughout their shift pattern as needed and this might involve occasional night shifts to cover any gaps.
As we’re asking you to be flexible for us, we aim to give you the time you need to spend time doing the things that matter to you!

A bit about you
Ideally you would have experience of managing buildings and working with people who have a history of homelessness and associated needs. We want someone like you, who has significant experience as a line manager, managing contracts, associated KPI’s, budgets and can drive the consistent delivery of high quality services to meet the needs of our customers and commissioners.  
To be awesome in this job, your key strengths will lie in people management and motivation, bringing colleagues together to share information and best practice. You’ll maintain strong professional relationships with your peers and their teams as well as external stakeholders. We’ll be impressed with your passion for promoting independence and social inclusion, as well as your focus on quality, efficiency and your ability to develop service provision in new and innovative ways.  
We do need you to have an excellent working knowledge of the Housing and Care and Support sectors, safeguarding processes and housing law. You’ll be able to respond quickly and appropriately to emerging risks to individuals, teams or the contract and it’s also important that you have excellent communication skills, IT skills and strong analytical skills too. So, join us and lead a team which is doing things differently and spending more time making a real difference to vulnerable people’s lives!
To make sure our customers are well supported, it’s important that you have worked in a similar type of supported service before as a line manager. Don’t worry, we won’t drop you in the deep end, we’ll help to you understand how things work at Home Group!

You will need to attend regional meetings so being able to travel is important, but you could do this role using public transport, or if you drive and have access to a car that would also be amazing! (we pay your expenses to cover this use!)

When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.

Want to know more?
If you’re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the Senior Client Services Manager job description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!

To apply
Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.

You’re unique!
Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!

During Covid
We’re continuing to deliver services for our customers during the COVID-19 pandemic, and our brilliant colleagues are at the very heart of making that happen. We’re doing things a little differently at the moment, so to keep everyone safe, we’ll engage with you digitally where possible. Check out our awesome video to find out more on how our colleagues have felt supported here during the outbreak.

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