DESCRIPTION/RESPONSIBILITIES:
Operational Change Business Partner

Newcastle (Flexible UK based)
Permanent, Full Time (37.5 hours per week)
Salary of £28,500 pa to £32,100 pa rising to £42,850 pa through length of service 

Plus, brilliant benefits! 
Putting customers at the heart of everything we do. That’s when it hits home!
We have a fabulous opportunity to be part of a team of 4 Operational Change Business Partners! The small and highly valued team are our go-to people to help us work out what needs to change, how we can do it and make sure the change makes a difference. Their logical and curious natures help us to get stuff done in the best way possible and ensures the implemented changes make a difference.
You’ll wear a different hat every day! Sometimes you’ll be a detective, sometimes you’ll be a facilitator, an innovator, a teacher, or a friend. No two days will ever be the same! You will influence and shape key business processes and support the business to provide better services for customers through great collaboration with operational colleagues and implementing brilliant ideas.

About you
You will have strong experience in critical thinking and analysis, being able to gather, structure and interpret conclusions from multiple sources of data, presenting recommendations for consideration. You’ll be able to demonstrate a great understanding of impact to business and customer and be able to influence project teams and business owners through a rational and logical approach.
You will be able to work in an ever changing environment and will have a ‘can-do’ attitude with the ability to adopt agile ways of working and quick fixes to ensure the best result are achieved for customers.
It would be advantageous if you had good knowledge of what drives customer satisfaction and are able to translate this into requirements within the service and have experience of being able to own and drive customer service improvement through to a successful outcome. You’ll be a brilliant team player and will bring your own uniqueness and charisma with you as you’ll be joining a lively, innovative and driven bunch.

About the team
To us were not just a team we’re a ‘work family’. You’ll work for Mel, our brilliant Operational Change Manger who has tons of knowledge and experience to share with you.
You’ll be working alongside our fabulous team who are super passionate about delivering great outcomes for customers. There are 4 of us in the team and we don’t just love to support our customers, we’re there for each other too! 
As a team we are passionate about making a difference for customers, adding value everywhere we go, and we will also challenge the status quo. We love a great conversation and good debate especially, over a baked good or a chocolate biscuit!

Where you’ll work and Working Hours
You’ll be office or home based for the majority of your time, however, our team come together approximately once a month, and you’ll be expected to join us.
It’s the team’s unwritten rule that you attend the important appointments in life, be it your child’s school play, your partner’s graduation, or to get your new fridge delivered. You can elect to fit these around your working day or use your flexi to take the time off. Our focus is on getting the job done, not your working hours!

Want to know more?
If you’re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You’ll be able to download the Operational Change Business Partner job description  and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!

To apply
Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.

You’re unique!
Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!

During Covid
We’re continuing to deliver services for our customers during the COVID-19 pandemic, and our brilliant colleagues are at the very heart of making that happen. We’re doing things a little differently at the moment, so to keep everyone safe, we’ll engage with you digitally where possible. Check out our awesome video to find out more on how our colleagues have felt supported here during the outbreak.

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